Guntash Singh
Milton,Ontario
Summary
Proven achiever with extensive experience as a Customer Service Representative at Lets Get Moving, adept in Microsoft Excel and exceptional at handling high-stress situations. Skilled in elevating customer loyalty and enhancing team productivity through effective conflict resolution and strategic planning. Demonstrates punctuality and adaptability, contributing to significant improvements in company performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lets Get Moving
11.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Department Administrator
SDR Warehouse
10.2022 - 11.2023
- Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel.
- Enhanced team productivity with effective scheduling and task delegation.
- Created an organized filing system for all department-related documentation allowing easy retrieval when required.
- Collaborated with cross-functional teams on projects that improved overall company performance.
Cashier
Esso Gas Station
09.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Security Guard Officer
Allied Universal Security Services
12.2023 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Provided prompt response to emergency situations, ensuring the safety of all individuals involved.
- Increased overall site security through consistent adherence to established protocols and procedures.
Education
Businesses Management - Business
Niagara College
Toronto, ON08.2024
Skills
- Quick Learner
- Punctuality
- Team Player
- Customer Service
- Adaptable and Flexible
- Microsoft Excel
- Goal-Oriented
- Money Handling
Languages
English
Punjabi
Hindi
Timeline
Security Guard Officer
Allied Universal Security Services
12.2023 - Current
Customer Service Representative
Lets Get Moving
11.2023 - 09.2024
Department Administrator
SDR Warehouse
10.2022 - 11.2023
Cashier
Esso Gas Station
09.2022 - 07.2023
Businesses Management - Business
Niagara College
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