GUNTASH SINGH
Lake Louise
Summary
Experienced with overseeing guest service operations and ensuring exceptional guest experiences. Utilizes strong leadership skills to manage and motivate team members, fostering cohesive and efficient work environment. Track record of effectively resolving conflicts and implementing service improvements that enhance guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Fairmont Chateau Lake Louise
04.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Assistant Manager
Fern Resorts Ltd.
05.2023 - 01.2024
- Supervising and supporting the employees on-the-floor and ensuring the standards are being maintained
- Ensuring the resort service standards and expectations are being met by the team
- Oversee daily operations in the dining area and maintain the inventory
- Reviewing customer complaints and feedbacks and addressing them
- Officiate as a maintenance supervisor in order to inspect facilities periodically to determine problems and necessary maintenance
- Engaging in ongoing menu/wine/cocktail development
- Directing the housekeeping operations to ensure high quality outcomes and guest satisfaction
- Collaborating with other department managers to develop and carry-out ideas and procedures to meet performance expectations
- Covering shifts for bartenders and servers as required
- Adhering to safety regulations, environmental policies and health and safety regulations
Supervisor
Tim Hortons
04.2022 - 04.2023
- Observing day-to-day activities of employees, co-ordinating breaks and providing safe and positive work environment
- Maintaining records of stock, repairs, sales and wastage
- Coaching, mentoring and disciplining employees as required
- Practicing excellent food safety and sanitation practices and complying with all H&S standards
- Resolving customer complaints to provide satisfactory customer service in a manner consistent with policy
- Implementing product rotation based on product code dates and reporting monthly inventory
- Operating cash register, following all cash handling policies of the company
- Transferring supplies and equipment between storage and work areas
Pizza Store Associate
Pizza House
12.2022 - 03.2023
- Completing checklists for opening and closing
- Complying with standard cooking methods and quality standards
- Maintaining clean and sanitary work environment
- Processing credit cards charges and cash transactions
- Attending all employee meetings and making suggestions for improvement
- Taking phone orders and all the information required to complete the order
Education
Hotel & Resort Operation Management -
Georgian College of Arts & Technology
Barrie, ON05.2023
Skills
- Customer Service
- Leadership
- Communication Skills
- Conflict Resolution
- Team Building
- Organizational Skills
- Decision Making
Certification
- Pro serve Liquor Certification
- Standard First Aid AED & CPR Level C
- TCPS -I & TCPS -II
- Food Handler Certificate
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Urdu
Professional Working
Timeline
Guest Service Representative
Fairmont Chateau Lake Louise
04.2024 - Current
Assistant Manager
Fern Resorts Ltd.
05.2023 - 01.2024
Pizza Store Associate
Pizza House
12.2022 - 03.2023
Supervisor
Tim Hortons
04.2022 - 04.2023
- Pro serve Liquor Certification
- Standard First Aid AED & CPR Level C
- TCPS -I & TCPS -II
- Food Handler Certificate
Hotel & Resort Operation Management -
Georgian College of Arts & Technology
Similar Profiles
LAUREN COSTANTINILAUREN COSTANTINI
Lead Bartender - Alpine Social at Fairmont Chateau Lake LouiseLead Bartender - Alpine Social at Fairmont Chateau Lake Louise
Yuliia SerdiukYuliia Serdiuk
Colleague Service Agent at Fairmont Chateau Lake LouiseColleague Service Agent at Fairmont Chateau Lake Louise
Gayatri SrivastavGayatri Srivastav
Overnight Housekeeping Supervisor at Fairmont Chateau Lake LouiseOvernight Housekeeping Supervisor at Fairmont Chateau Lake Louise