Guntas Dhanoa
Surrey,BC
Summary
Proactive security professional with extensive experience at Blackstone Security Services, excelling in emergency response and incident reporting. Demonstrated strong communication skills and a commitment to workplace safety, enhancing overall security through vigilant patrolling and effective customer service. Recognized for improving safety protocols and fostering a secure environment for all.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
Blackstone Security Services
02.2025 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Amazon Delivery Driver
Dvc4 Amazon Station
11.2024 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Agent
Woolworths Group
10.2023 - 04.2024
- Enhanced customer satisfaction by ensuring timely and accurate delivery of packages.
- Identified opportunities for process improvements within the workplace, contributing ideas that led to increased operational efficiency.
- Utilized GPS navigation systems for precise route guidance, minimizing delays and improving overall performance.
- Supported fellow team members in their duties as required, fostering a collaborative work environment that promoted productivity.
- Managed paperwork accurately, including maintaining detailed records of deliveries, signatures, and other relevant information.
Unarmed Security Guard
Austek Security
06.2019 - 06.2021
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
Education
Diploma - Cert IV Commercial Cookery
Queensford College
Brisbane, QLD04.2020
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Work ethic
- Security protocols
- Incident reporting
- Emergency response
- Reporting skills
- English fluency
- ID verification
- Body language analysis
- Language fluency
- Crowd control
- Asset protection
- Customer service
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
Basic Security Training
First Aid OFA1
Timeline
Security Guard
Blackstone Security Services
02.2025 - Current
Amazon Delivery Driver
Dvc4 Amazon Station
11.2024 - 01.2025
Delivery Agent
Woolworths Group
10.2023 - 04.2024
Unarmed Security Guard
Austek Security
06.2019 - 06.2021
Diploma - Cert IV Commercial Cookery
Queensford College
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