Guntas Arora

Vancouver,Canada

Summary

Customer-focused professional with experience in customer service, pre-sales support, and sales. Proficient in CRM tools and sales strategies to boost customer engagement and loyalty. Known for resolving inquiries efficiently, enhancing customer experiences, and fostering collaborative teamwork. Pursuing an MBA to advance leadership and business expertise.

Overview

years of professional experience

Work History

Service Staff

Hyderabad Biryani House

- 12.2024

Assisted customers with menu selections, ensuring accurate orders and timely service
Maintained organization and cleanliness in high-traffic dining areas

Customer Service Executive

Kochar InfoTech

01.2023 - 04.2024

Provided detailed product information and guided customers to resolve technical issues, ensuring high customer satisfaction
Coordinated with internal teams to enhance support services and improve client engagement
Utilized CRM systems to track customer interactions and analyze service performance metrics

Sales Associate

Samsung Electronics

02.2022 - 12.2022

Managed customer relationships by providing detailed product insights and aligning solutions with client needs to boost sales
Executed cold calling and consultative selling techniques to enhance customer engagement and retention
Utilized CRM tools to monitor leads and analyze sales performance

Education

Master of Business Administration -

University Canada West, Vancouver, BC

01.2025

Bachelor of Vocation - Fashion Technology

Guru Nanak Dev University

01.2021

Skills

Customer service, relationship management, sales strategy, CRM tools, management, effective communication, problem-solving, team collaboration, leadership, time management, reliability, Microsoft Office Suite, and POS systems

Timeline

Customer Service Executive - Kochar InfoTech

01.2023 - 04.2024

Sales Associate - Samsung Electronics

02.2022 - 12.2022

Service Staff - Hyderabad Biryani House

- 12.2024

Guru Nanak Dev University - Bachelor of Vocation, Fashion Technology

University Canada West - Master of Business Administration,