Gunreet Kaur
Guelph,ON
Summary
Dynamic customer service professional with experience at Forever 21, adept at enhancing customer satisfaction through effective communication and problem-solving. Skilled in call center processes and active learning, I excel in high-pressure environments, fostering loyalty and delivering personalized service that drives repeat business.
Overview
5
5
years of professional experience
Work History
Telephone Interviewer
The Logit Group
04.2013 - 09.2015
- Conducted structured telephone interviews to gather participant insights and feedback.
- Recorded responses accurately in data management systems for analysis.
- Adapted communication style to engage diverse interview subjects effectively.
- Maintained confidentiality of sensitive information throughout interview process.
- Provided quality customer service to earn satisfaction ratings of [Number]%.
Customer Service Representative
Forever 21
10.2012 - 04.2013
- Resolved customer inquiries through efficient communication and problem-solving techniques.
- Guided new team members on store policies and customer engagement strategies.
- Enhanced the customer experience by providing personalized product recommendations.
- Managed point-of-sale transactions accurately, ensuring swift service delivery.
Customer Service Representative
McDonald's
01.2011 - 10.2012
- Addressed customer complaints with professionalism, leading to improved satisfaction rates.
- Collaborated with team to maintain visual merchandising standards and store presentation.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Business Administration-Project Management Diploma - Business Administration-Project Management
George Brown College
04-2014
High School Diploma -
Ascension Of Our Lord Secondary School
Mississauga, ON06-2013
Skills
- Flexibility
- Customer communications
- Active learning
- Call center processes
Timeline
Telephone Interviewer
The Logit Group
04.2013 - 09.2015
Customer Service Representative
Forever 21
10.2012 - 04.2013
Customer Service Representative
McDonald's
01.2011 - 10.2012
Business Administration-Project Management Diploma - Business Administration-Project Management
George Brown College
High School Diploma -
Ascension Of Our Lord Secondary School
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