Gunjan Sagar

• Leading onshore franchise operations, coordinating with offshore teams to ensure smooth processes, compliance, and consistent performance across all regions.

• Managing franchise agreements, billing, royalties, and operational issues for major brands, including Popeyes, Tim Hortons, Burger King, Carols, and Firehouse Subs, acting as the main contact for franchisees globally.

• Attending meetings with area and operations managers across North America and other regions, aligning operational standards, tracking performance, and supporting decision-making.

• Reviewing and proofreading contracts and agreements, ensuring clarity, accuracy, and adherence to brand and company standards.

• Maintaining records and analyzing franchise operations, identifying trends, resolving issues, and providing insights to improve processes.

• Mentoring and guiding onshore and offshore teams, enhancing efficiency, accuracy, and consistency in managing agreements and payments.

• Organized documents to manage paper and electronic filing systems of clients.
• Filed court documents and legal pleadings with the court clerk on behalf of attorneys.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
• Coordinated with court personnel and attorneys to determine the scheduling of hearings and filing documents.
• Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
• Created weekly, monthly and quarterly expense reports.
• Prepared and managed attorney travel itineraries to optimize scheduling.

• Handling a high volume of US & Canadian immigration-related matters in a fast-paced environment.

• Responsible for all communication with US & Canadian clients and ensuring that communications are responded to within 24-48 business hours.

• Collecting, organizing, and reviewing documentation in support of immigration cases for US & Canadian clients.

• Facilitating preparatory calls and meetings with clients for their visa or status interviews

• Understanding a variety of immigration processing categories and requirements for each category.

• Gradually checking for updates on processing requirements and timelines at the appropriate government organizations.

• Filing TRV, PR applications, Express Entry, PNPs, Citizenship, PRTD, H&C, Work Permits, Study Permits, Family Sponsorship applications
• Answering questions and inquiries from existing clients and new clients regarding their immigration cases in a timely and efficient manner with excellent customer service
• Providing clients with all pertinent documentation
• And assisting clients with the completion of paperwork, and ensuring that this is submitted on time
• Drafting legal correspondence including support letters, inquiries, submission letters, etc
• Staying current with any changes in procedures and requirements by IRCC conducting research if necessary to be most knowledgeable with all immigration terms and conditions;
• Actively participating in project promotion and company marketing activities, accumulating customer resources through multiple channels.
• Conducted client intake interviews to determine client service needs and eligibility.

• Overseeing the custody and control of detained persons being held for Immigration
• Working with CBSA, Correction Facilities, and police agencies to ensure the safe and secure transport of detainees
• Admitting and discharging detainees and conducting regular searches of detainees
• Access Control of the facility including the inflow of people, goods, and Information
• Monitoring CCTV activity throughout the facility and controlling all movement of people.
• Checked and verified photo identification prior to granting facility access.

• Cross-trained in all areas of headquarters administration including:
• IDS Scheduling is responsible for confirming client schedules through our online portal.
• Recruiting trained in the recruiting process and be expected to deliver on all key performance indicators related to recruiting cycle times.
• Finance/Operations Administration trained and expected to perform administrative tasks to support our finance and operations at the discretion of management.
• Mobile Patrols trained and deployed as required to back-fill mobile patrol fleet including, but not limited to, alarm response.
• Spare Coverage trained and deployed as required for spare coverage in the GTA.
• Duty Operator trained as a duty operator in the operations center and expected to cover shifts on short notice.

• Drove workflow improvements by streamlining processes.

• Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Tracked, analyzed and reported store sales performance metrics to the store manager.