GUNJAN THIND
Delta,BC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
Work History
Assistant Manager Customer Service & Operations.
OLD NAVY
09.2022 - Current
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed all aspects of budgeting for retail location including labor costs, expenses control, revenue tracking.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
Keyholder
TJX Winners/Homesense
05.2022 - 09.2022
- Support store managers by acting as the Manager on duty(MOD) .
- Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
- Decrease inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Set and update weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned projects and individual employee strengths.
- Managed opening and closing store procedures.
- Walk through store areas to identify and proactively resolve issues negatively impacting operations.
- Conduct weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Operations and Customer Service Coordinator
TJX Winners/Homesense
10.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Provide weekly updates on objectives and identify any issues or opportunities pertaining to customer service,service area compliance or scheduling.
- Support cross training for existing associates in all service areas and operational areas
Warehouse Coordinator
Amazon
10.2019 - 09.2021
- Oversaw and motivated a team of over 100 employees in a warehouse to increase efficiency by 80%
- Monitored employee performance and advised managers on necessary improvements to meet targets.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed timely and effective replacement of damaged or missing products.
- Facilitated inter-departmental communication to effectively provide labor support.
Education
MBA - Human Resource Management & Marketing
Lovely Professional University
2018
Bachelor of Commerce -
DAV College
2016
Highschool - Commerce
MGN Public School
2012
Skills
- Operations Management
- Staff Development
- Team Leadership
- Schedule Preparation
- Human Resources Management
- Customer Relationship Management
Timeline
Assistant Manager Customer Service & Operations.
OLD NAVY
09.2022 - Current
Keyholder
TJX Winners/Homesense
05.2022 - 09.2022
Operations and Customer Service Coordinator
TJX Winners/Homesense
10.2021 - 05.2022
Warehouse Coordinator
Amazon
10.2019 - 09.2021
MBA - Human Resource Management & Marketing
Lovely Professional University
Bachelor of Commerce -
DAV College
Highschool - Commerce
MGN Public School
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