Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Gunjan Krishnani

Kitchener,ON

Summary

Accomplished Operations Manager with a proven track record at Simon Carter, enhancing operational efficiency and customer satisfaction. Expert in budget administration and fostering team collaboration, I've driven revenue growth and streamlined processes. Skilled in MS Office and adept at risk management, the partnerships with regional teams and store teams has consistently achieved and surpassed sales targets and KPIs.

Overview

8
8
years of professional experience

Work History

Store Manager

Penningtons
12.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Divisional Sales Manager

Staples
05.2021 - 08.2022
  • Led a high-performing sales team, ensuring consistent achievement of sales targets and KPIs.
  • Streamlined internal communication channels for better collaboration between departments, ultimately increasing overall efficiency within the division.
  • Adapted quickly to changing market conditions by adjusting strategies accordingly ensuring sustained growth even during challenging periods.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.

Visual Merchandiser

H&M Hennes & Mauritz
09.2018 - 04.2021
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.

Operations Manager

Simon Carter
08.2016 - 07.2018
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Education

MBA - Business Management

MIT - Institute of Design
Pune, India
06.2016

Bachelor of Science - Computer Engineering

Gujarat Technological University
Gandhinagar, Gujarat
03.2014

Skills

  • Budget Administration
  • Payroll Management
  • Revenue Generation
  • Operations Management
  • Customer Service Management
  • Risk Management
  • Visual Merchandising
  • MS Office
  • Adobe Photoshop
  • SAP - Concour
  • Dimensions
  • DayForce

Accomplishments

  • Exceeded monthly store sales goals 6 months in a row.
  • Nominated for "Working and Learning Award" at staples in 2022
  • Coached and trained 24 associates to grow into leadership roles.
  • Managed a store that exceeded company expectations in every category during the 4th quarter in 2023.

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Store Manager

Penningtons
12.2022 - Current

Divisional Sales Manager

Staples
05.2021 - 08.2022

Visual Merchandiser

H&M Hennes & Mauritz
09.2018 - 04.2021

Operations Manager

Simon Carter
08.2016 - 07.2018

MBA - Business Management

MIT - Institute of Design

Bachelor of Science - Computer Engineering

Gujarat Technological University

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Gunjan Krishnani