Adaptable professional with a versatile background in medical and office administration. Known for strong organizational skills and attention to detail, contributing to enhanced patient care and streamlined administrative functions.
Work History
Retail Sales Associate
Bath and Body Works
Assisted customers with product selection, processed transactions, and maintained visual merchandising.
Dates of Employment
Office Administrator
TRH Services
Surrey, British Columbia
Coordinated scheduling for maintenance services, enhancing operational efficiency and client satisfaction.
Processed purchase orders and vendor invoices using ERP software, improving accuracy in financial documentation.
Maintained accurate records of customer interactions, contributing to improved communication and follow-up processes.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Medical Laboratory Assistant / Supervisor / Medical Office Assistant
Grifols (Canadian Plasma Resources)
Used Jane App and Plexia to manage patient records, book appointments, and maintain clinical documentation.
Supervised laboratory operations and trained new staff on SOPs and quality assurance procedures.
Assisted in the collection and labeling of blood products, maintaining accurate documentation throughout procedures.
Performed venipuncture and operated plasmapheresis machines; ensured proper handling of biohazard materials.
Created staff schedules, tracked attendance, and submitted payroll.
Conducted internal audits and equipment quality checks in compliance with ISO standards.
Processed plasma samples efficiently, ensuring compliance with safety protocols and quality standards.
Office Administrator
Platinum Janitorial Supplies Ltd.
Managed daily office operations including order processing, invoicing, and customer account coordination.
Handled scheduling, billing, and administrative support tasks for clients and management.
Maintained accurate inventory records and coordinated with suppliers for stock control.
Provided front-line customer service and managed incoming inquiries via phone and email.
Prepared and submitted reports using Microsoft Excel and company-specific software.
Coordinated supply inventory and procurement processes, maintaining optimal stock levels for efficient service delivery.
Cashier
Five Guys
Handled cash transactions, balanced cash drawers, and ensured customer satisfaction during peak hours.
Education
Diploma - Medical Laboratory Assistant
Robertson College
Winnipeg, MB
High School Diploma -
Kildonan East Collegiate
Winnipeg, MB
Skills
Medical Office Administration
Jane App & Plexia Software
EMR Management & Scheduling
Office & Administrative Support
Phlebotomy & Plasmapheresis
Quality Control & Assurance
Staff Scheduling & Payroll
SOP & ISO Compliance
Patient Service & Communication
Microsoft Office Suite (Word, Excel, Outlook)
Computer and Microsoft office skills
Proficient in Microsoft office suite
Timeline
Cashier
Five Guys
Retail Sales Associate
Bath and Body Works
Office Administrator
TRH Services
Medical Laboratory Assistant / Supervisor / Medical Office Assistant