Gunjan Sahni
Toronto,ON
Summary
Insurance Specialist with excellent planning and problem solving abilities. Offering 2+ years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detailed Client Service Associate known for having great organizational skills with 5+ yrs of customer service experience . Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claim Advisor
TD Insurance
Toronto, ON
02.2022 - Current
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Assessed damages sustained by insureds due to property loss or personal injury.
- Provided excellent customer service throughout the entire claims process.
- Used skills to establish productive working relationships with auto repair shop, appraisers, tow, rental car and other community business partners.
Insurance Advisor
TD Insurance
Toronto, ON
10.2021 - Current
- Maintained accurate records of client profiles, policy details, and payment histories.
- Educated clients on the features of various insurance products and services.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Ensured compliance with legal regulations related to insurance policies.
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
Manager and Trainer
S&P data LLC
Toronto, ON
01.2021 - 10.2021
- manage and supervise day to day operations
- Reviewed employee performance and provided ongoing feedback and one on one coaching to drive performance improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- perform live calls listening for agents and take escalations calls
Telecommunications Sales Representative
S&P Data LLC
Toronto, ON
08.2020 - 01.2021
- Demonstrated effective problem solving skills when handling complaints or resolving conflicts between customers and the company.
- Responded promptly to incoming calls from current or potential customers regarding telecom services.
- Built relationships with clients by providing ongoing support and advice on telecom products and services.
Office Assistant
Harpreet gill
Toronto, ON
01.2020 - 01.2021
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Crew Trainer
Mc Donald's
Toronto, ON
04.2019 - 04.2020
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Kept training materials updated with regulatory, procedural, or policy changes.
- Greeted and assisted customers to foster positive experiences.
Sales Associate
Hudson's Bay Company
Toronto, ON
09.2018 - 05.2019
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers and provided exceptional customer service.
- Recommended, selected and located merchandise based on customer desires.
Education
Fashion Business Studies
George Brown College
Toronto, ON04-2019
High School Diploma -
Blue Bells Model School
Gurgaon, India04-2017
Skills
- Teamwork and Collaboration
- Billing Software
- Number-Savvy
- Insurance Terminology
- Active Listening
- Application Review
- Decision-Making
- Spreadsheets
- Sales Expertise
- Microsoft Office Expertise
- Client Relations
- Team Development
- Multi-Task Management
- Call Center Operations
- Problem Resolution
- Customer Service
- Client Retention
- Upselling
- interpersonal skill
- Handling pressure
Certification
- OTL
- C130
Languages
English
Full Professional
Hindi
Full Professional
Accomplishments
- SME for paperless, engagement and employee of the month.
- Deemed as employee of the month several times
- 02/22 eotm within the team, 12/2022 eotm within team,04/2023 eotm within team and 10/2023 eotm for section
- getting 100/100 for compliance in insurance and claims
- one of the top 3 team DRP stars
Timeline
Claim Advisor
TD Insurance
02.2022 - Current
Insurance Advisor
TD Insurance
10.2021 - Current
Manager and Trainer
S&P data LLC
01.2021 - 10.2021
Telecommunications Sales Representative
S&P Data LLC
08.2020 - 01.2021
Office Assistant
Harpreet gill
01.2020 - 01.2021
Crew Trainer
Mc Donald's
04.2019 - 04.2020
Sales Associate
Hudson's Bay Company
09.2018 - 05.2019
Fashion Business Studies
George Brown College
High School Diploma -
Blue Bells Model School
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