Gunjan Kaura
North Bay
Summary
Dedicated and adaptable professional with strong communication, organizational, and problem-solving skills. Seeking opportunities to contribute effectively in administrative, customer service, or support roles while continuing to grow and develop professionally. Eager to bring a positive attitude, attention to detail, and teamwork to a dynamic work environment.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Service Representative - Retail
Bullock's Your Independent Store
01.2024 - Current
- Assisted customers with purchases, returns, and product inquiries while maintaining a friendly and professional attitude.
- Operated POS systems and supported daily store operations to ensure efficient service and a positive shopping experience.
Human Resources Administrative
TDS Management Consultant
01.2022 - 01.2024
- Provided front-line HR support and confidential administrative assistance across all HR functions, including data entry, scheduling, and correspondence.
- Managed HRIS updates, inquiry inboxes, and calendar coordination for the Director, ensuring smooth daily HR operations and internal communication.
Programmer / Software Developer
Akal Information System
01.2021 - 01.2022
- Developed and maintained software applications using Java, Python, and SQL; collaborated with cross-functional teams to ensure high-quality delivery.
- Wrote clean, secure code, managed version control with Git, and contributed to UI/UX and back-end development for web-based solutions.
Education
Diploma in Cybersecurity -
Canadore College
North Bay, ON 01.2025 - 08.2025
Diploma in Project Management - Information Technology
Canadore College
North Bay, ON 05.2024 - 12.2024
Bachelor of Technology (B.Tech) - Computer Science
Institute of Engineering and Technology
Bhaddal, Punjab 09.2017 - 07.2021
Skills
Problem-solving
Microsoft Excel
Appointment scheduling
Active listening
Product knowledge
Call center experience
Customer relations
Problem resolution
Critical thinking
Decision-making
Timeline
Diploma in Cybersecurity -
Canadore College
01.2025 - 08.2025
Diploma in Project Management - Information Technology
Canadore College
05.2024 - 12.2024
Customer Service Representative - Retail
Bullock's Your Independent Store
01.2024 - Current
Human Resources Administrative
TDS Management Consultant
01.2022 - 01.2024
Programmer / Software Developer
Akal Information System
01.2021 - 01.2022
Bachelor of Technology (B.Tech) - Computer Science
Institute of Engineering and Technology
09.2017 - 07.2021
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