Gunja Bhatta Chhetri
Vancouver,BC
Summary
Adept at streamlining remittance processes and enhancing customer satisfaction, my tenure at GLOBAL IME BANK LTD equipped me with skills in banking software proficiency and excellent communication. Spearheaded system migrations and improved transaction accuracy, demonstrating proactive problem-solving and a commitment to operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remittance Processing Specialist
GLOBAL IME BANK LTD
11.2018 - 12.2024
- Conducted comprehensive audits of remittance operations, identifying areas for improvement and recommending corrective actions.
- Played an integral role in the successful migration of legacy remittance processing systems to more advanced platforms, minimizing downtime and operational impact.
- Developed customized reports for management to review the performance metrics of the Remittance Processing department periodically.
- Spearheaded initiatives aimed at improving customer experience related to remittances by addressing common pain points and streamlining the process.
- Reduced errors in remittance transactions by rigorously following established protocols and conducting thorough quality checks.
- Optimized workflow processes by introducing innovative solutions that resulted in increased productivity within the Remittance Processing department.
- Streamlined reconciliation procedures, resulting in reduced discrepancies between remittance data records and actual transactions.
- Input financial data and produced reports using [Software].
Teller
GLOBAL IME BANK LTD
11.2018 - 12.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Customer Service Officer
Global IME Bank
11.2018 - 12.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
Education
MBA - Business Accountancy
University Canada West
Vancouver, NoneMASTERS IN BUSINESS STUDIES - Accounting And Finance
APPLIED COLLEGE
BIRATNAGAR07-2024
BACHELORS IN BUSINESS STUDIES - Accounting And Finance
MERRYLAND COLLEGE
BIRATNAGAR09-2018
Skills
- Deadline oriented
- Document review
- Payment verification
- Banking software proficiency
- Transaction processing
- Problem-solving abilities
- Excellent communication
- Creative problem solving
- Proactive and Self-motivated
- Microsoft Excel
- Customer relations
- Microsoft office
- Cash management
- Goal setting
Languages
English
Full Professional
HIN
Professional Working
Certification
KFA
Timeline
Remittance Processing Specialist
GLOBAL IME BANK LTD
11.2018 - 12.2024
Teller
GLOBAL IME BANK LTD
11.2018 - 12.2024
Customer Service Officer
Global IME Bank
11.2018 - 12.2024
KFA
MBA - Business Accountancy
University Canada West
MASTERS IN BUSINESS STUDIES - Accounting And Finance
APPLIED COLLEGE
BACHELORS IN BUSINESS STUDIES - Accounting And Finance
MERRYLAND COLLEGE
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