Gungun Dhingra
Toronto,Canada
Summary
As a dynamic and results-oriented professional with extensive experience in customer service, sales, and operational roles, I bring a proven track record of exceeding performance targets and delivering exceptional customer experiences. My background in Marketing Management, combined with strong analytical and interpersonal skills, positions me uniquely to contribute effectively to your team. With expertise in managing customer relationships, inventory processes, and sales strategies, I am adept at using data-driven insights to optimize service delivery and enhance client satisfaction. My proficiency in Microsoft Office Suite and CRM tools further supports my ability to manage complex tasks efficiently, ensuring that both internal and external stakeholders receive the highest quality service. I am eager to leverage my skills to drive success and contribute to the continued growth and innovation at your company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Peak Performance Products
Mississauga, ON
10.2025 - Current
- Picked and packed orders accurately for timely shipment.
- Maintained a clean and safe work environment adhering to safety protocols.
- Packed and labeled merchandise to prepare for loading.
Production Associate
Deciem
Toronto, Canada
11.2024 - 07.2025
- Demonstrated strong attention to detail while inspecting products for quality assurance purposes.
- Followed procedures, methods and sequence of operations in performing daily tasks.
- Conducted quality control checks throughout the day, discarding any defective items.
- Inspected products ready for shipping to prevent delivery mistakes and confirm correct product standards.
- Prepared products for packaging on multiple assembly lines.
Customer Service Representative/ Call Centre
Teleperformance
10.2023 - 11.2024
- Delivered superior client support via phone, email and chat applications.
- Demonstrated excellent verbal communication skills while interacting with customers.
- Performed data entry tasks accurately and efficiently utilizing Microsoft Office Suite programs such as Word, Excel and PowerPoint.
- Successfully handled escalated customer inquiries and complaints, providing a positive customer experience.
Cashier (Part-time)
Farm Boy
08.2023 - 11.2023
- Assisted with shelf-stocking, cleanup, and display organization to maintain a well-presented store environment.
- Managed the register area, ensuring it was neat and well-stocked with essential supplies.
- Accurately handled cash transactions, including counting money, processing exchanges and refunds, and resolving any price discrepancies.
- Provided excellent customer service by efficiently bagging, boxing, or giftwrapping merchandise and ensuring correct change was issued.
- Utilized electronic scanners to accurately identify merchandise pricing.
Order-Picker
Grocery Gateway by Longo's
01.2022 - 09.2023
- Utilized RF guns to accurately pick orders, ensuring timely and precise fulfillment.
- Demonstrated strong familiarity with store layout and product placement to enhance operational efficiency.
Front Desk Concierge
Paragon Security
08.2022 - 12.2022
- Conducted regular inspections and patrols of premises to ensure safety and security.
- Monitored property entrances, authorizing the entry of people and vehicles while reporting any suspicious behavior.
- Secured all exits, doors, and windows, and managed surveillance cameras to maintain a safe environment.
- Responded to guest inquiries and resolved issues promptly, enhancing overall customer satisfaction and retention.
- Handled incoming calls courteously while taking messages or transferring calls accordingly.
Education
Post Graduate Diploma - Business Management
Niagara College
01.2023
High School Diploma -
Greenland sen sec. public School
01.2020
Skills
- Marketing Management
- Professional Sales
- Customer-centric approaches
- Relationship-driven approaches
- Written communication
- Verbal communication
- Microsoft Office Suite
- Outlook
- Customer service
- Business operations
- Interpersonal skills
- Problem-solving abilities
Certification
- Smart Serve
- Ontario Security Guard
- CPR & First-Aid
Projects
Team Leader - Presenter, Business-to-Business, Niagara College, CA, 03/01/21, Developed and presented Business-to-Business strategy modules designed to revamp existing organizational techniques, driving increased sales and efficiency. Analyzed and discussed case studies involving companies like Apple, Canada Post, and Tim Hortons, focusing on the dynamics of their channel partner relationships. Facilitated interactive brainstorming sessions with classmates and professors to explore effective operational solutions for these companies. Enhanced presentations with supplementary materials, including demonstrations, mathematical models, and graphical presentations, to effectively convey complex concepts and engage the audience.
Timeline
Warehouse Associate
Peak Performance Products
10.2025 - Current
Production Associate
Deciem
11.2024 - 07.2025
Customer Service Representative/ Call Centre
Teleperformance
10.2023 - 11.2024
Cashier (Part-time)
Farm Boy
08.2023 - 11.2023
Front Desk Concierge
Paragon Security
08.2022 - 12.2022
Order-Picker
Grocery Gateway by Longo's
01.2022 - 09.2023
Post Graduate Diploma - Business Management
Niagara College
High School Diploma -
Greenland sen sec. public School