GUNEET KAUR
Acton,ON
Summary
Strong analytic skills along with excellent organizational and interpersonal skills as well suited for critical roles.
Overview
10
10
years of professional experience
Work History
Apprentice
CHIPOTLE MEXICAN GRILL
Ancaster
01.2024 - Current
- Leadership and Team Management : Directed and Motivated a team of employees, fostering a positive work environment and ensuring adherence to company policies and procedures.
- Operations Management : oversaw daily restaurant operations, including inventory management , scheduling and ensuring compliance with health and safety.
- Financial management : Managed cash handling procedures, monitored food and labor costs, and implemented strategies to optimize profitability while maintaining high - quality standards.
- Customer Satisfaction : Implemented initiatives to enhance customer satisfaction, including resolving customer complaints promptly and implementing feedback - driven improvements.
- Training and Development : Conducted training sessions for new hires and ongoing training for existing staff , focusing on customer service food safety and operational excellence.
- Performance Evaluation : conducted regular performance evaluation for team members, providing constructive feedbacks and recognition to promote professional growth and development.
- Community Engagement : Participated in local community events and initiatives to promote the Chipotle Brand and build relationships with customers
Service Manager
Chipotle Mexican Grill
Oakville, ON
10.2022 - 12.2023
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Monitored employee performance through key metrics analysis.
- Guided department employees on changes from management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
TWICE THE DEAL PIZZA
11.2019 - 09.2022
- Delegated daily tasks to team members to optimize group productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Organized schedules, workflows and shift coverage to meet expected business demands
- Initiated inventory control measures to manage and replenish stock
- Delegated tasks to team members based upon skill level and to achieve organizational goals
- Recruited and hired qualified candidates to fill open positions
- Worked closely with customers to understand needs and resolve diverse issues
- Oversaw daily operations, maintenance and administration of various properties.
Assistant Manager
HARVEYS
Edmonton, AB
01.2018 - 10.2019
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed and led employees, supervising activities to drive productivity and efficiency
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Enforced company policies and procedures to strengthen operational standards across departments
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Completed inventory audits to identify losses and project demand
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Implemented training processes for newly hired employees and supervised managers & shifts leads
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Led employee performance evaluations and rewarded top performers to retain quality
- Delegated tasks to team members based upon skill level and to achieve organizational goals
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Shift Manager
Harveys
Edmonton, Canada
01.2017 - 12.2017
- Was responsible for hiring/training of all staff and making staff schedule
- Maintained all company invoices in an organized manner
- Assisted General Manager with the planning/executing of achieving monthly labor and food cost goals
- Managed front-end and back-of-the house duties, facilitating smooth operations throughout the restaurant
- Reviewed the HACCP sheets and made sure food safety standards were being followed
- Was responsible for ordering and maintaining the record of inventory
- Resolved problems amicably faced by staff members on floor and customers
Supervisor
Tim Hortons
Edmonton, Canada
08.2016 - 11.2016
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Responded to customer questions regarding products, prices and availability.
TEAM MEMBER
Tim Hortons
12.2014 - 03.2016
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Stayed informed of company and store updates from leadership.
- Processed and retrieved customer special orders.
Office Admin
VOLUNTEER CO, Right Advice Investment
Brampton
04.2015 - 07.2015
- To accomplish day to day routine work under the supervision of my supervisor
- Attending calls
- Answering Questions and Queries
- Providing them with Account updates
- Putting withdrawal requests
- Identifying deposits
- Switching the funds for investment and insurances
- Analyzing daily business reports
- Helping out for running daily office work
- Preparing any transfer in or out documents
Process specialist – Flood analyst
AXA Insurance
, India
01.2014 - 04.2014
- Analyse various accounts provided by our risk consultants
- Prepare reports for risk consultants
- Good hands on experience with CatNet , Google Earth Pro with Fema , Snag It
- Use of various software which gives us details about floods
- Co-ordinated and established effective relationship with risk consultants and managers
Education
Post Graduate Diploma - Global Business Management
Humber Institute of Technology and Advanced Learning
12.2016
Bachelor of Business Administration - Banking and Insurance
Trinity Institute of Professional Studies, Guru Gobind Singh Indraprastha University
06.2013
Skills
- Product and service knowledge
- Customer relations
- Time Management
- Training and development
- Staff training and development
- Retail operations management
- Microsoft Office expertise
- Marketing tactics
- Customer rapport
- Strategic Planning
- Orientating and training
- Scheduling and Coordinating
- Team Building
- Goal Setting
- Work Planning and Prioritization
Timeline
Apprentice
CHIPOTLE MEXICAN GRILL
01.2024 - Current
Service Manager
Chipotle Mexican Grill
10.2022 - 12.2023
Assistant Manager
TWICE THE DEAL PIZZA
11.2019 - 09.2022
Assistant Manager
HARVEYS
01.2018 - 10.2019
Shift Manager
Harveys
01.2017 - 12.2017
Supervisor
Tim Hortons
08.2016 - 11.2016
Office Admin
VOLUNTEER CO, Right Advice Investment
04.2015 - 07.2015
TEAM MEMBER
Tim Hortons
12.2014 - 03.2016
Process specialist – Flood analyst
AXA Insurance
01.2014 - 04.2014
Post Graduate Diploma - Global Business Management
Humber Institute of Technology and Advanced Learning
Bachelor of Business Administration - Banking and Insurance
Trinity Institute of Professional Studies, Guru Gobind Singh Indraprastha University
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