Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guneet K

Calgary

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Leader Standalone Donation Centres

Goodwill Industries of Alberta
12.2023 - Current
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Identified team weak points and implemented corrective actions to resolve concerns..
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Observed packing operations to verify conformance to specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated customer needs and feedback to drive product and service improvements.

Food Delivery Driver

Skip The Dishes
03.2017 - Current
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Completed daily pre- and post-trip vehicle inspections.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.

Customer Experience Leader

Indigo Books & Music
09.2021 - 11.2023
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Created and maintained detailed database to develop promotional sales.
  • Responded proactively and positively to rapid change.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Department Lead

Lowes Home Improvement Stores
04.2017 - 08.2021
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Bachelor of Arts -

Kurukshetra University
India

Skills

  • Incidents management
  • Continuous improvements
  • Conflict resolution
  • Strategic planning
  • Process improvement

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Leader Standalone Donation Centres

Goodwill Industries of Alberta
12.2023 - Current

Customer Experience Leader

Indigo Books & Music
09.2021 - 11.2023

Department Lead

Lowes Home Improvement Stores
04.2017 - 08.2021

Food Delivery Driver

Skip The Dishes
03.2017 - Current

Bachelor of Arts -

Kurukshetra University

Similar Profiles

CREATE PROFILE
Guneet K