Summary
Overview
Work History
Education
Skills
Timeline
Generic

GUNDEEP SINGH

Brampton,ON

Summary

Results-driven dispatcher with expertise in customer service and dispatch coordination. Proficient in routing software and data entry. Committed to enhancing delivery efficiency and resolving customer issues. Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy in tracking and tracing.

Overview

1
1
year of professional experience

Work History

Dispatcher

HAULAGE NORTH AMERICA
Orangeville, Ontario
06.2024 - 09.2025
  • Coordinated dispatch schedules using routing software to optimize delivery efficiency.
  • Communicated with drivers to provide real-time updates and resolve issues.
  • Monitored vehicle locations and traffic conditions to adjust routes as needed.
  • Maintained accurate records of shipments and driver logs for compliance purposes.
  • Collaborated with warehouse personnel to ensure timely loading of shipments.
  • Assisted in training new dispatch staff on company protocols and systems.
  • Analyzed delivery patterns to suggest improvements in operational workflows.
  • Managed customer inquiries regarding shipment status and logistics information.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Updated records of driver locations, delays, and cancellations.
  • Scheduled loads according to priority and available equipment.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Education

High School Diploma -

Canadore College of Applied Arts And Technology
Mississauga, ON
04-2025

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Dispatch coordination
  • Routing software
  • Time management
  • Record keeping
  • Coordinating urgent deliveries
  • Cost control
  • Fleet monitoring
  • Delivery schedule oversight
  • Scheduling
  • Load Brokerage

Timeline

Dispatcher

HAULAGE NORTH AMERICA
06.2024 - 09.2025

High School Diploma -

Canadore College of Applied Arts And Technology
GUNDEEP SINGH