Gunaratnam Gunasri
Scarborough,ON
Summary
Resourceful Assistant Hotel Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth hotel operations and guest satisfaction. Bring focused approach to driving team performance and improving service standards.
Seasoned Assistant Hotel Manager with proven leadership skills in hospitality management. Experience includes overseeing daily operations, managing staff, and maintaining high levels of customer satisfaction. Strengths lie in problem-solving, communication, and time management. Previous roles have seen significant improvements in guest experience and team efficiency.
Overview
29
29
years of professional experience
Work History
Assistant Hotel Manager
Hotel US
Jaffna, Srilankha
01.2004 - 11.2020
- Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
- Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
- Maintained accurate records of financial transactions and monitored budget performance.
- Responded to customer inquiries about services, facilities, rates, and availability.
- Organized promotional events to increase brand recognition and attract new customers.
- Developed marketing plans in collaboration with sales team members to promote hotel services.
Factory Worker
Blowplast
Highwycombe, England
12.2001 - 11.2003
- Operated machinery to produce parts and products according to specifications.
- Maintained inventory of materials and supplies, ensuring adequate stock levels.
- Monitored production processes, troubleshooting any issues that arose.
- Performed quality control checks on all products prior to packaging.
- Followed safety protocols while operating equipment and handling materials.
Landscape Worker
Selfemployed
Highwycombe, England
02.1999 - 11.2001
- Assisted in planting trees and shrubs according to landscape design plans.
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
- Inspected sites regularly to identify potential problems with soil erosion or drainage issues.
- Loaded and unloaded materials onto trucks for transport to job sites.
Cook
Mini Capri(Italian)
Altenhundem, Olpe
12.1995 - 06.1999
- Supervised and trained kitchen staff to ensure quality standards of food production.
- Developed menus for special occasions, ensuring all dishes were prepared according to recipes and standards.
- Ensured that all necessary equipment was available and properly functioning before service began.
- Adhered to health and safety regulations while preparing food items in the kitchen area.
- Planned work schedules for staff members based on customer demand and budget constraints.
- Conducted regular inspections of kitchen areas, equipment, utensils, and storage facilities to ensure they met hygiene requirements.
Lead Line Cook
Hotel Cordial
Altenhundem, West Fallin
02.1992 - 10.1995
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
Education
High School Diploma -
Chanknai Sivaprakasa ,maha Vidyalam
Jaffna03-1991
Skills
- Budget Administration
- Staff Training and Development
- Reservation Management
- Complaint resolution
- Recruitment and hiring
- Task Delegation
- Food and Beverage Management
- Complaint Handling
- Property Management Systems
- Social media networking
- Staff Supervision
- Hospitality
- Safety Procedures
- Cash Handling
Languages
English
Professional
Tamil
Professional
singalam
Professional
Russik
Professional
German
Professional
Timeline
Assistant Hotel Manager
Hotel US
01.2004 - 11.2020
Factory Worker
Blowplast
12.2001 - 11.2003
Landscape Worker
Selfemployed
02.1999 - 11.2001
Cook
Mini Capri(Italian)
12.1995 - 06.1999
Lead Line Cook
Hotel Cordial
02.1992 - 10.1995
High School Diploma -
Chanknai Sivaprakasa ,maha Vidyalam
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