Guna Selvaraj
Sherwood Park,AB
Summary
Dynamic team leader with a proven track record at Dairyqueen, excelling in performance improvement and people management. Recognized for enhancing customer satisfaction and fostering a collaborative environment, I effectively motivated teams to exceed targets while implementing inventory management practices that reduced waste. Committed to achieving operational excellence and driving results.
Knowledgeable Desired Position. Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.
Overview
9
9
years of professional experience
Work History
Team Leader
Diaryqueen
05.2022 - Current
- Implemented inventory management practices to reduce waste and maintain stock levels effectively.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
Cashier Assistant
7 Eleven Store
08.2021 - 12.2024
- Monitored cash register for discrepancies, ensuring accountability and accuracy in financial transactions.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
Supervisor
KFC
04.2018 - 05.2021
- Supervised daily operations, ensuring compliance with company policies and food safety standards.
- Trained and mentored team members, fostering a positive work environment and enhancing productivity.
- Monitored inventory levels, coordinating timely restocking to minimize shortages and maintain service efficiency.
- Implemented process improvements that streamlined workflows, reducing wait times for customers during peak hours.
- Managed scheduling and staffing needs, optimizing labor costs while maintaining adequate coverage for service demands.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Team Member
KFC
02.2017 - 02.2018
- Collaborated with team members to streamline tasks and improve service delivery.
- Maintained equipment and inventory, contributing to operational readiness and efficiency.
- Engaged with customers, providing support and enhancing overall service experience.
- Participated in team training sessions, fostering knowledge sharing and skill development.
- Executed routine tasks independently, adapting to changing priorities effectively.
- Monitored quality standards, ensuring consistency and accuracy in service delivery.
- Contributed to process improvements, enhancing team productivity and operational effectiveness.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Team Member
Wendy's
02.2017 - 02.2018
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Conducted regular team meetings to communicate expectations, provide feedback, and foster collaboration.
- Ensured compliance with health and safety regulations, contributing to a safe working environment.
- Analyzed sales data to identify trends, informing staffing decisions and promotional strategies for improved performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor of Engineering - Instrumention Control Engineering
Avc College of Engineering
Tamilnadu04.2016
Diploma - Electrical, Electronics And Communications Engineering
Avc College of Engineering
Tamilnadu02.2014
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Performance improvement
- Work planning
- Goal setting
Languages
English
Full Professional
Timeline
Team Leader
Diaryqueen
05.2022 - Current
Cashier Assistant
7 Eleven Store
08.2021 - 12.2024
Supervisor
KFC
04.2018 - 05.2021
Team Member
KFC
02.2017 - 02.2018
Team Member
Wendy's
02.2017 - 02.2018
Bachelor of Engineering - Instrumention Control Engineering
Avc College of Engineering
Diploma - Electrical, Electronics And Communications Engineering
Avc College of Engineering