Gulzar Ahmed

Operate independent franchisee 94-rooms and 30-staff hotel through top guest service experience, while meeting revenue and occupancy goals; quality and safety controls, brand standards, sales, finances, building operations, security, housekeeping, and staffing

• Overseeing all hotel operations and managing the day- to-day activities
• Developing and implementing efficient strategies to ensure the smooth functioning of the hotel
• Setting and achieving revenue and profit targets for the hotel
• Creating and monitoring budgets, expenses, and financial reports
• Recruiting, training, and supervising hotel staff members
• Maintaining high standards of customer service and guest satisfaction
• Handling and resolving any guest complaints or issues in a timely and satisfactory Manner
• Managing and coordinating hotel events, conferences, and functions.
• Ensuring compliance with health, safety, and licensing regulations.
• Monitoring and evaluating hotel performance and making necessary adjustment to improve efficiency and profitability.
• Developing and maintaining positive relationship with guests, suppliers, and business partners.
• Keeping Uptodate with industry trends and developments to stay competitive in the market.

• Managed independent franchisee owned downtown located 68-room and 24-staff hotel - delivering sales, financial controls, housekeeping, and staff leadership, building operations and public relations
• Provided 24/7 call support – resolved all guests’ inquiries
• Conducted cost and benefit analyses, budgets and monitored expenses and control costs
• Hired, trained, and retained staff
• Created and maintained work schedules
• Negotiated with equipment, food, maintenance suppliers, and marketing vendors
• Daily researched competition and daily updated room rates
• Promoted and marketed the business via sales calls, publications, social media, and ads
• Monitored 24/7 building maintenance including interior and exterior, elevator, POS, and IT, services before due dates and maintained hot boiler, heating boiler, and cooling compressor
• Enforced BC Safety Authority Guidelines, and safety
• Planned and coordinated special events including corporate and public meetings, conferences, banquets, and staff events up to 500 guests
• Provided auxiliary managerial and consulting support to Days Inn Hotel, Liquor Stores, and White Spot restaurant

• Provided exceptional guest service, ensuring a positive experience
• Handled guest inquiries, concerns, and complaints in a professional and timely manner
• Collaborated with various departments to resolve issues and improve guest satisfaction
• Supervised daily shifts and front desk operations
• Controlled cash transactions, personal banking, and billing crosschecks
• Managed accurate room accounting and switchboard
• Built strong relationships with guests, suppliers, management, and the community

• Controlled credit granting processes for 350 clients within the 180-room and 135-staff hotel
• Verified new customer credit applications, credit limits, acceptable risk and payment terms ensuring compliance with the corporate credit policy
• Monitored credit granting, cash collections, default cheques, commissions, and reconciliations
• Conducted monthly credit meetings and bad debt approvals
• Reconciled monthly A/R trial balances and ensured accurate ageing
• Verified billing, collection, credit cards, cheque cashing procedures

• Daily managed accounts receivables at this 280-room hotel with over 220 employees
• Reconciled credit cards and processed credit card applications
• Develop and implement policies and procedures for accounts receivable
• Monitor customer accounts to ensure timely payments
• Reconcile customer accounts and investigate discrepancies
• Prepare and send invoices to customers
• Follow up with customers on past due payments
• Maintain accurate records of customer accounts
• Prepare monthly, quarterly, and annual financial reports
• Analyze customer accounts and payment trends
• Negotiate payment plans with customers
• Liaise with other departments to resolve customer issues
• Monitor and update customer credit limits
• Develop strategies to reduce bad debt and improve cash flow

• Delivered exceptional Customer service, ensuring a positive experience
• Addressed Customer inquiries, concerns, and complaints professionally and timely
• Collaborated with various departments to resolve issues and enhance Customer satisfaction
• Processed deposits, encashment, telegraphic transfers, pay orders, foreign currency demand drafts, internal transfers, tax and balance certificates and reference letters
• Approached and engaged walk-ins establishing and building rapport

• Performed customer verifications & overall credit exposure, auto loan applications
• Investigated debt burden repayment capacity; coordinated with Anti Money Laundering