Gulshandeep Kaur
Summary
OTC department manager with over 3+ years of experience in optimizing inventory management and enhancing customer service through strategic leadership. Demonstrates strong communication, decision-making, and team leadership skills, leveraging expertise in Microsoft Office 365 and Project to drive operational success. Committed to advancing organizational efficiency and fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
OTC Department Manager
Walmart Supercentre
07.2024 - Current
- Lead OTC department, optimizing inventory management and enhancing customer service. Implement strategic merchandising, resulting in substantial sales growth.
- Train and supervise team members on customer service standards and operational procedures.
- Foster the team cohesion and cross-departmental cooperation. Mentor staff on product knowledge, boosting overall department performance.
- Ensure strict adherence to OTC product regulations. Implement robust quality control measures and maintain meticulous records for compliance.
Passenger Service agent
Airway Interline YOW
04.2024 - 02.2025
- Partnered with ground crew teams to coordinate seamless passenger transfers, handle irregular operations, and maintain on-time performance targets
- Monitored real-time flight data to optimise connection processes, collaborating with teams to ensure seamless passenger experiences
- Responsible for providing exceptional customer service to distressed airline passengers, coordinating their travel arrangements, including accommodation, transportation, and flight rebooking, often in emergency situations.
- By utilizing the knowledge of airline schedules and policies to ensure a smooth and supportive experience for the traveler; essentially acting as a dedicated concierge service for stranded passengers on behalf of airlines
- Maintaining detailed records of passenger information, travel arrangements, and related expenses.
Customer Service Manager
Walmart Supercentre
11.2021 - 07.2024
- Led front-end team, optimized scheduling, and resolved complex customer issues, driving operational efficiency and enhancing overall customer satisfaction
- Professionally handle the conflicts between the employees and assist the customers by solving their complex problems.
- Supervise entire front-end team and train the team according to the Walmart policies.
- Supervise and co-ordinate cash payments.
- Managed inventory, authorized returns, and maintained product knowledge, ensuring adherence to company policies and minimizing losses.
Health and Safety Committee Member
Allied Universal at Airport
01.2024 - 04.2024
- Monitored compliance with applicable laws and regulations including OSHA requirements.
- Educated employees on safe work practices through written communications and presentations.
- Created risk assessments and evaluated existing safety measures to identify areas of improvement.
- Investigated accidents and incidents, prepared detailed reports outlining findings, and recommended preventive actions.
Cashier
Walmart
05.2021 - 10.2021
- Processed 500 entries daily with high accuracy, managed POS transactions, and documented payment history, enhancing financial accounting efficiency.
- Proposed and implemented streamlined checkout procedures, reducing wait times and improving overall customer satisfaction.
Quality Assurance Manager
Algonquin College
05.2021 - 07.2021
- Collaboration with the team to meet the deadline and objectives of the project.
- Procured goods (as mentioned on the required list provided by the project sponsor) and quality management for the goods collected.
- Strictly followed all health, safety, and legal standards.
- Implemented rigorous quality control measures for donated goods, ensuring compliance with health and safety standards while meeting project objectives.
Education
Post Graduate Certificate - Human Resources Management
Algonquin College
Ottawa, ON08.2022
Post Graduate Certificate - Project Management
Algonquin College
Ottawa, ON08.2021
Bachelor - Science
Govt. College for Girls
LDH, PB06.2017
Skills
- Interpersonal skills
- Communication skills
- Time Management
- Decision-making
- Microsoft Project
- Microsoft Office 365
- Customer service
- Team leadership
- Inventory management
- Staff training
- Problem-solving
- Quality management
Languages
English (Native)
Full Professional
Hindi (Native)
Punjabi (Native)
French (Novice).
Limited Working
Hobbies and Interests
Hiking, Skiing, Travel, Reading books
Links
LinkedIn: linkedin.com.
Timeline
OTC Department Manager
Walmart Supercentre
07.2024 - Current
Passenger Service agent
Airway Interline YOW
04.2024 - 02.2025
Health and Safety Committee Member
Allied Universal at Airport
01.2024 - 04.2024
Customer Service Manager
Walmart Supercentre
11.2021 - 07.2024
Cashier
Walmart
05.2021 - 10.2021
Quality Assurance Manager
Algonquin College
05.2021 - 07.2021
Post Graduate Certificate - Project Management
Algonquin College
Bachelor - Science
Govt. College for Girls
Post Graduate Certificate - Human Resources Management
Algonquin College
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