Gulshan Kumar
Vancouver,British Columbia
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, and knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Court Screening Officer
Commissionaires
05.2023 - Current
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of attendees and their belongings.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Security Supervisor
Paladin Security
08.2019 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Assistant Restaurant Manager
Shandhar Hut Indian Cuisine
11.2020 - 05.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Achieved recognition from senior management for contribution to restaurant success, including managing sales, employees, and operations to foster optimal performance.
Electronic Sales Lead
OSL Retail Services
03.2019 - 08.2019
- Greeted customers, helped locate merchandise, and suggested suitable options
- Coordinated efficient restocking of the sales floor with current merchandise and accurate signage for current promotions.
Customer Service Manager
Walmart
11.2017 - 12.2018
- Supervised employees and assessed performance to determine training needs and define accurate plans for decreasing process lags
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as a last resort to maintain customer satisfaction.
Customer Sales Associate
Walmart
01.2017 - 10.2017
- Provided information on company offerings to promote products and services to customers
- Maintained a clean personal appearance, modeled store’s outfits when working in clothing department settings, and wore uniforms per company policy.
Education
Associate of Science - Computer Science
Columbia College
Vancouver, BC12.2019
Skills
- Personnel training and development
- Staff coaching and training
- Employee performance evaluations
- Recruiting and interviewing
- Multitasking Capabilities
Certification
- OFA2 Certificate
- BC Driver’s License – Class 5
- AST Certificate
Volunteer Experience
- Swimming Club Leader, Columbia College, 16 weeks
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Court Screening Officer
Commissionaires
05.2023 - Current
Assistant Restaurant Manager
Shandhar Hut Indian Cuisine
11.2020 - 05.2021
Security Supervisor
Paladin Security
08.2019 - Current
Electronic Sales Lead
OSL Retail Services
03.2019 - 08.2019
Customer Service Manager
Walmart
11.2017 - 12.2018
Customer Sales Associate
Walmart
01.2017 - 10.2017
Associate of Science - Computer Science
Columbia College
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