Gulshan Bleem
London,ON
Summary
Dynamic and results-oriented professional with a proven track record at Angel One Limited, excelling in content creation and customer service. Leveraged expertise in Microsoft Office Suite and adaptability to enhance web visibility and customer satisfaction. Demonstrated ability to manage large datasets and resolve complex customer issues, significantly improving engagement and operational efficiency.
Overview
5
5
years of professional experience
Work History
Content Writer
Angel One limited
Delhi, India
03.2023 - 04.2024
- Used targeted keywords to optimize web pages for maximum visibility.
- Researched industry trends and topics to create relevant, informative content.
- Able to handle large volumes of data with a high level of accuracy and 55 wpm.
- Proofread all written material prior to publication for grammar, punctuation and spelling errors.
- Implemented best practices for digital asset management by properly tagging images and videos.
- Updated existing content regularly to ensure accuracy of information presented online.
- Edited existing content to ensure accuracy, clarity, readability and consistency with company standards.
- Delivered high-quality, insightful, informative, and entertaining written content while meeting tight deadlines.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Developed and wrote engaging content for blogs, websites, and social media platforms, tailoring tone and style to target audience.
- Utilized analytics tools to monitor content performance and adjust strategies accordingly.
- Maintained a high typing speed with minimal errors to maximize productivity.
- I typed over 200 pages for a stock marketing company using Microsoft Word and Microsoft Excel.
Customer Service Representative
Fusion BPO services
Chandigarh, Punjab , India
04.2021 - 12.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat, with good verbal communication skills in English.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
Internship Student
Indian Institute of Technology Ropar (IIT Ropar)
Ropar, Punjab, India
01.2019 - 11.2020
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Utilized a variety of techniques including linear regression, logistic regression, decision tree, random forest, gradient boosting, and neural networks.
- Researched new methods of machine learning to stay up-to-date with industry trends.
- Implemented strategies for dealing with imbalanced datasets using Python.
- Performed exploratory analysis to identify patterns in datasets.
- Constructed supervised and unsupervised learning models using Python libraries like Scikit-Learn, TensorFlow, and Keras.
- Generated reports on model performance evaluation results.
- Participated in meetings, code reviews, demos, design sessions and project retrospectives.
- Cleaned and manipulated raw data.
- Used statistical software to analyze and process large data sets.
- Created graphs and charts detailing data analysis results.
Education
Masters in Technology - Computer Science And Machine Learning
Maharaja Ranjit Singh Punjab Technical University
Punjab05-2019
Bachelor in Technology - Computer Science
I.K Gujral Punjab Technical University
Punjab05-2017
Skills
- Account updating
- Complaint resolution
- Adaptability and flexibility
- Problem-solving
- Microsoft Office Suite
- Time management
- Paperwork processing
- Customer consulting
- Multitasking and organization
- Technical support
- Data entry
- Report transcription
- Coordination
- Inbound and outbound calling
- Customer relationship management (CRM)
- Computer proficiency
- Creative problem solving
- Typing proficiency
- Report preparation
- Decision-making
- Spreadsheets
- Positive and professional
- Team collaboration
Languages
English
Professional
References
References available upon request.
Timeline
Content Writer
Angel One limited
03.2023 - 04.2024
Customer Service Representative
Fusion BPO services
04.2021 - 12.2022
Internship Student
Indian Institute of Technology Ropar (IIT Ropar)
01.2019 - 11.2020
Masters in Technology - Computer Science And Machine Learning
Maharaja Ranjit Singh Punjab Technical University
Bachelor in Technology - Computer Science
I.K Gujral Punjab Technical University
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