Overview
Work History
Education
Skills
Languages
Timeline
Generic
Guliko Sirbiladze

Guliko Sirbiladze

Toronto,ON

Overview

10
10
years of professional experience

Work History

Front Office Manager

Rooms Hotel Tbilisi
01.2022 - 07.2024

Managing a team of front desk staff and ensure smooth check-ins, check-outs, and overall guest satisfaction.


Ensure smooth coordination between the front office and other departments.


Recruit, train, and manage front desk staff, including receptionists, concierges, and bellhops.


Schedule staff shifts and ensure adequate coverage.

Oversee billing and payment processes, ensuring accuracy in transactions.


Sales Agent Representative

Aversi Pharma
01.2020 - 12.2022

Promoting and selling the company’s products


Promote pharmaceutical products to healthcare professionals by providing detailed information about their benefits, usage, and effectiveness.


Meet or exceed sales targets set by the company.


Analyze market trends, competition, and customer needs to identify opportunities for increasing sales.


Attend training sessions, workshops, and conferences to improve sales techniques and product expertise.



Focus Group Moderator, Survey Specialist

Georgian Opinion Research Business International
09.2014 - 01.2020

Analyzing surveys to collect data on public opinion, attitudes, and behaviors.


Develop survey instruments tailored to research objectives, such as public opinion polls, customer satisfaction surveys, or political studies.


Oversee the deployment of surveys using various methodologies, including online, face-to-face, telephone (CATI), or paper-based surveys.


Coordinate with field teams, interviewers, or enumerators to ensure adherence to survey protocols.


Collaborate with researchers and clients to define focus group objectives and topics of discussion.


Facilitate focus group discussions in-person or online, ensuring an engaging and productive environment.



Documentation Change Manager

Aversi-Rational
03.2017 - 12.2019

Overseeing and managing the lifecycle of document changes within an organization.


Review and approve document change requests.


Coordinate and manage document change requests across the organization.


Review, approve, and manage updates to standard operating procedures (SOPs), policies, manuals, and other controlled documents.


Ensure documentation practices comply with industry regulations (e.g., ISO, FDA, GMP, or other applicable standards).


Removing and archiving expired documents from database.



Education

Bachelor of Laws - Law

Ivane Javakhishvili Tbilisi State University
Tbilisi, Georgia
07-2015

Skills

  • Effective multitasking
  • Workflow optimization
  • Customer service
  • Customer relations
  • Communication skills
  • Team working
  • Conflict resolution
  • Analytical thinking

Languages

English
Full Professional
Russian
Professional Working
Georgian
Native or Bilingual

Timeline

Front Office Manager

Rooms Hotel Tbilisi
01.2022 - 07.2024

Sales Agent Representative

Aversi Pharma
01.2020 - 12.2022

Documentation Change Manager

Aversi-Rational
03.2017 - 12.2019

Focus Group Moderator, Survey Specialist

Georgian Opinion Research Business International
09.2014 - 01.2020

Bachelor of Laws - Law

Ivane Javakhishvili Tbilisi State University
Guliko Sirbiladze