Guled Sahal

• Delivered an average of [number] orders per shift, exceeding company targets by [number]%, contributing to increased customer satisfaction and repeat business.
• Navigated [number] miles daily across diverse neighborhoods while maintaining a stellar on-time delivery rate of [number]% or above.
• Implemented efficient route planning techniques that reduced delivery times by [number] minutes, leading to faster service and improved customer feedback scores.
• Assisted in training new drivers, sharing best practices that enhanced team productivity and resulted in a [number]% increase in overall delivery efficiency.
• Utilized strong communication skills to resolve customer concerns swiftly, achieving a [number]% decrease in complaints and boosting the brand's reputation.

• Implemented and maintained strict access control measures to enhance facility security.
• Responded promptly to [number] emergency situations, ensuring swift resolution.
• Conducted thorough security patrols, identifying and addressing [number] safety hazards.
• Collaborated with emergency response teams to develop and improve crisis management protocols.
• Achieved [percent]% reduction in security incidents through proactive monitoring and intervention.

Greeted and seated guests, managed reservations, and provided excellent customer service.

- Memorized menu items, made recommendations, and upsold specials, increasing sales by [X]%.

- Handled cash and card transactions accurately using [POS System, e.g., Toast, Square].

- Collaborated with kitchen staff to ensure timely and accurate order delivery.(food handling, health codes).

- Trained [X] new employees in customer service best practices.

Skills

Customer Service POS Systems Food Safety

Multitasking (if applicable) Teamwork