GULDENIZ MERCAN
Mississauga,ON
Summary
Energetic and motivated Personal Support Worker who is highly organized and skilled at balancing the needs of clients in both medical and personal capacities. Accurate assertive and adaptable professional who can effectively multitask in challenging situations and meet critical deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Halton Region -Post Inn Village
Oakville, ON
12.2024 - Current
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Administered medications according to physician's orders and monitored responses to treatment regimens.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Educated families about the patient's condition and provided support during difficult times.
Personal Support Worker
Comfort Keepers
Orangeville, Ontario
09.2023 - 04.2024
- Facilitate patient movement and daily care support
- Plan nutritious and healthy meals for clients
- Organize daily activities to encourage health and mental wellness of patients
- Provide emotional, physical, and mental support
- Assist in maintaining safe, clean, and positive client environments
- Coordinate care with other healthcare and support professionals
Office Administrator
Brown Puma Transport
Mississauga, Ontario
11.2021 - 08.2023
- Resolve customer complaints and ensure calls are handled in a professional and prompt manner
- Train and assist entry-level customer service officers by helping them improve their listening skills, communication and multitasking abilities
Administrative Assistant
Service Ontario
Mississauga, Ontario
06.2018 - 03.2021
- Answered multi line phone system, routing calls, delivering messages to staff and greeting visitors
- Customers inquiries
- Excellent communication skills
- Date entry
- Handled volatile customer situation
Sale Specialist
Victoria Secret
Mississauga, Ontario
08.2017 - 11.2018
- Greeted customers upon entrance and handled all cash credit transactions
- Stocked shelves, supplies and organized displays
- Helped customers over the phone regarding our store policy and store
Medical Office Assistant
Kudner Morley R Ophthalmologist
Edmonton, Alberta
06.2016 - 05.2017
- Checking Vital and blood pressure
- Room preparation and equipment sterilization
- Collection and documentation of patient information
- Prepare patients for examinations, and support physicians for the duration of examination
- Report any usual circumstances in the patient's condition or environment
Education
Personal Support Worker -
Humber College
Toronto, Ontario09.2023
Office Assistant Diploma Program -
Medical Reception College & Training
Edmonton, Alberta09.2016
Bachelor of Science -
Grant MacEwan University
Edmonton, Alberta01.2016
High School Diploma -
Centre High School
Edmonton, Alberta09.2012
Skills
- Bathing and grooming assistance
- Documentation
- Behavioral observation
- Emotional Support
- Companionship
- Mobility expertise
- Meal preparation
- Dementia Care
- Dependable and Responsible
- Medication Administration
- Elderly Care
Certification
- Personal Support Worker Diploma
- First Aid & AED Level C
- Basic Life Support (HCP)
- Medical Assistant Office Diploma
Additional Overview
Energetic and motivated Personal Support Worker who is highly organized and skilled at balancing the needs of clients in both medical and personal capacities. Accurate assertive and adaptable professional who can effectively multitask in challenging situations and meet critical deadlines.
Career Overview
Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.
Timeline
Personal Support Worker
Halton Region -Post Inn Village
12.2024 - Current
Personal Support Worker
Comfort Keepers
09.2023 - 04.2024
Office Administrator
Brown Puma Transport
11.2021 - 08.2023
Administrative Assistant
Service Ontario
06.2018 - 03.2021
Sale Specialist
Victoria Secret
08.2017 - 11.2018
Medical Office Assistant
Kudner Morley R Ophthalmologist
06.2016 - 05.2017
Personal Support Worker -
Humber College
Office Assistant Diploma Program -
Medical Reception College & Training
Bachelor of Science -
Grant MacEwan University
High School Diploma -
Centre High School
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