GULBIR SINGH
Brampton,ON
Overview
7
7
years of professional experience
Work History
Retail Sales Manager- Telecom
Wirelesswave (Glentel Inc. a JV of Rogers and Bell Canada)
Mississauga, Ontario
05.2019 - Current
- Leading and supporting a team of sales associates, consultants, and an assistant manager to consistently achieve their monthly targets and enhance performance.
- Endorsing the wireless and residential services of Rogers, Bell, Fido, and Virgin, along with the products of Apple, Samsung, and Google.
- Achieving store sales targets on various parameters, including wireless and residential activations, along with third-party revenue through accessory sales, trade-in programs, and device protection plans.
- Maintaining a culture of legendary customer service by providing strong after-sales support.
- Analyzing market trends, adjusting sales tactics, and optimizing inventory management.
- Conducted performance reviews, providing constructive feedback and setting improvement goals.
- Facilitating regular team meetings to address goals, challenges, and solutions.
- Trained and mentored employees on customer service best practices and sales techniques.
- Managing staffing schedules, interviewing potential employees, and providing training for new hires.
- Acquisition, retention, and expansion of the customer base with outreach programs, including inviting referrals from new and existing customers.
- Manage store budgets, control expenses, and monitor financial performance. Controlling OPEX by maintaining operational efficiencies.
- Creating an environment of trust, respect, ownership, passion, humility, and integrity within the business.
Sales Associate
Wirelesswave (Glentel Inc. a JV of Rogers and Bell Canada)
02.2018 - 04.2019
- Guided customers in selecting mobile devices and accessories to meet specific needs.
- Completed transactions efficiently using point-of-sale systems and cash handling expertise.
- Informed customers about wireless plans, promotions, and available service options.
- Resolved customer inquiries by employing effective communication skills.
- Recommended additional items based on customer interests to enhance sales.
- Formulated promotional strategies that significantly boosted sales volume.
- Managed returns, exchanges, and refunds in accordance with company policies.
- Collaborated with team members to meet sales targets and enhance customer satisfaction.
Skills
- Sales management and market analysis
- Inventory control and retail operations
- Customer service and relationship management
- Performance evaluation and coaching
- Problem solving and critical thinking
- Upselling and cross-selling strategies
- Team supervision and building
- Productivity maximization and staff scheduling
Accomplishments
- Qualified President Club- International trips (Top 10 Sales Manager Pan country based on store and individual performance in Sales and revenue generation)2024, 2023,2022,2021.
- Won Store of the month multiple times in district.
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Retail Sales Manager- Telecom
Wirelesswave (Glentel Inc. a JV of Rogers and Bell Canada)
05.2019 - Current
Sales Associate
Wirelesswave (Glentel Inc. a JV of Rogers and Bell Canada)
02.2018 - 04.2019