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I am a highly skilled and dedicated Data Analyst and IT
Assistant with a passion for leveraging data to optimize retail operations. With a strong background in managing and analyzing data using Microsoft Dynamics 365, I thrive in roles where I can contribute to data-driven decision-making processes.
Throughout my career, I have demonstrated expertise in organizing and maintaining large datasets, ensuring data accuracy and integrity. My proficiency in utilizing Microsoft Dynamics 365 allows me to efficiently sort data, provide categories and PCT codes, create vendor products, and generate insightful reports. I am adept at analyzing retail data to identify trends, patterns, and actionable insights that drive strategic decision-making, particularly in areas such as product assortment planning, pricing strategies, and inventory management.
Collaboration is a key aspect of my work style, and I enjoy collaborating with cross-functional teams to understand their data requirements and provide valuable support. I am known for my strong attention to detail, ensuring data quality through regular data quality checks and implementing effective data governance practices.
As a proactive professional, I constantly seek opportunities to enhance data processes, tools, and systems to optimize efficiency and productivity. My strong analytical mindset, coupled with advanced skills in Microsoft Excel , allows me to manipulate and analyze complex data sets effectively.
With a solid understanding of the retail industry and its key performance indicators (KPIs), I am committed to contributing to the success by applying my expertise in data analysis and Microsoft Dynamics 365 to optimize retail processes and support data-driven decision-making.
Overall, I bring a combination of technical proficiency, analytical skills, and a deep understanding of the retail industry to drive actionable insights and improve business outcomes. I am excited to contribute to Your company continued success in the retail industry by leveraging my expertise and passion for data analysis.

Strategic leader with 13+ years of experience driving excellence in customer service, order management, and supply chain operations. Recognized for expertise in building and leading high-performing teams, fostering stakeholder collaboration, and championing process automation to achieve operational efficiency. Proven track record of optimizing global supply chains, consistently improving KPIs, and elevating customer satisfaction. Adept at leveraging SAP S/4HANA, RPA, and Lean methodologies to streamline processes, reduce costs, and deliver measurable business outcomes.
Currently, I lead a 17-member team at Mann+Hummel, overseeing end-to-end contract validation, post-sales lifecycle management, and billing operations to ensure accuracy and efficiency.
My role involves managing over 150 agreements and post-sales transactions monthly, driving an 85% improvement in operational efficiency through automation initiatives like RPA, and leading the successful SAP S/4HANA migration with a 98.7% go-live success rate. I actively collaborate with cross-functional teams including finance, legal, and IT to ensure seamless processes and compliance.
I also prioritize delivering exceptional customer experience, having raised satisfaction scores from 85% to 97% by implementing proactive communication and real-time tracking dashboards. With a strong focus on data-driven decision-making through Power BI and continuous process improvements, I am passionate about leveraging technology to drive business results and customer success.
I am excited about the opportunity given to me to bring my expertise in operational excellence, automation, and stakeholder management to a global scale and contribute meaningfully as part of your customer operations team.

Senior System Administrator with 22 years of hands-on experience managing Windows, Linux, and Microsoft Azure hybrid environments. Strong expertise in Active Directory, Microsoft 365, Exchange, virtualization platforms, and enterprise security controls. Proven ability to maintain stable, secure, and highly available infrastructure supporting critical business operations.

Senior IT Manager with 15+ years of experience designing, implementing, and supporting enterprise IT infrastructure across Microsoft Cloud, Cybersecurity, Identity Management, Endpoint Management, and Hybrid Environments. Experienced in managing end-to-end IT operations including Microsoft 365 administration, Exchange Online, Azure, Entra ID, Intune, Active Directory, Microsoft Defender, Microsoft Purview, endpoint security, IT governance, disaster recovery, and vendor management. Successfully delivered more than 30 enterprise cloud transformation projects across Commercial, GCC, GCCH, Education, and highly regulated environments while leading technical teams, managing customer relationships, and ensuring secure, compliant IT operations. Passionate about improving operational efficiency through automation, AI-enabled workflows, Power Platform, and modern cloud technologies.

Gulatharshan Ganeshalingam

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