Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Gulan Abdullah

Gulan Abdullah

Toronto,ON

Summary

Strategic and results-driven Transformation Lead with a strong background in strategy, process optimization, and system implementations across industries like healthcare, real estate, and financial services. Skilled in leading teams, streamlining HR processes, and integrating systems to enhance operational efficiency. A strong communicator and problem solver, known for delivering effective solutions that align with business goals. Comfortable navigating ambiguity and balancing competing priorities to keep projects on track.

Overview

11
11
years of professional experience

Work History

Manager

ParaMed Home HealthCare
Toronto, Canada
03.2022 - Current
  • Leading 40% of a nationwide cloud-based scheduling system integration project, overseeing data migration, audits, configurations, security, privacy, reporting, clinical care apps, communication, and change management workstreams.
  • Collaborating with senior directors and cross-functional teams, along with 16 district operational representatives, to manage RACI planning, roadmapping, process integration, project execution, and go-live readiness.
  • Supported the implementation of Workday HR and Finance modules, managing process redesign and change management, while partnering with clinical teams to develop a transformation roadmap that enhanced documentation and staff training.

Senior Business Analyst

ParaMed Home HealthCare
Toronto, ON
11.2021 - 03.2022
  • Supported process standardization initiatives across 16 branches, streamlining back-office functions, and enhancing coordination and billing processes.

Managing Director

StartWell Inc.
Toronto, Canada
08.2020 - 11.2021
  • Led strategy and operations for StartWell's co-working, media, and digital platforms in Canada, overseeing planning, talent management, process improvement, and system implementations like OfficeRND, Square POS, and Asana, while managing a diverse team.

Business Operation Manager

StartWell Inc.
Toronto, ON
10.2019 - 08.2020
  • Designed and implemented the strategy and processes to evolve StartWell from a co-working space into a hub for innovation and media production, while building processes and KPIs for Sales/CRM, pipeline management, inventory, procurement, and resource allocation.

Senior Consultant

Planswell
Toronto, Canada
04.2018 - 05.2019
  • Supported the migration from Pipedrive to Salesforce, overseeing requirements, design, configuration, testing, training, and deployment, while also identifying and managing continuous improvement opportunities with the Product team.
  • Collaborated with Sales, Marketing, Operations, and Product teams to develop a leading FinTech platform in Canada, focusing on client journey mapping.

Regional Project Coordinator

Total Energies
Erbil, Northern Iraq
01.2014 - 09.2016
  • Analyzed data with Power BI to generate weekly reports on process effectiveness, while supporting contract management and relationships between Total SE and the Iraqi Ministry of Natural Resources for four new oil exploration blocks.

Regional Account Executive

McCann World Group/FP7
Erbil, Northern Iraq
11.2013 - 01.2014
  • Led a 360-degree launch campaign for Pizza Hut in Erbil, securing 95.7% of targeted online leads by leveraging strategic planning and cultural insights.
  • Managed Jaguar and Land Rover advertising projects across Iraq, Beirut, and Dubai with Universal Media Agency, cutting costs by 15% through effective KPIs and market research.

Education

MA - International Studies And Diplomacy

SOAS, University of London
London, UK
09-2017

BA - Business Administration

American University of Beirut (AUB)
Beirut, Lebanon
06-2013

Skills

  • Roadmapping and Prioritization
  • Cross-collaboration
  • Strategic Initiatives
  • Process Optimization
  • ERP Implementation
  • Agile & Lean

Languages

English
Native/ Bilingual
Kurdish
Native/ Bilingual
Arabic
Professional

References

References available upon request.

Timeline

Manager

ParaMed Home HealthCare
03.2022 - Current

Senior Business Analyst

ParaMed Home HealthCare
11.2021 - 03.2022

Managing Director

StartWell Inc.
08.2020 - 11.2021

Business Operation Manager

StartWell Inc.
10.2019 - 08.2020

Senior Consultant

Planswell
04.2018 - 05.2019

Regional Project Coordinator

Total Energies
01.2014 - 09.2016

Regional Account Executive

McCann World Group/FP7
11.2013 - 01.2014

MA - International Studies And Diplomacy

SOAS, University of London

BA - Business Administration

American University of Beirut (AUB)

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Gulan Abdullah