Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GULAM MUNSHI

Toronto,ON

Summary

Experienced security and concierge professional with over five years in residential high-rise and corporate settings. Proficient in patrols, access control, and front-desk service. Skilled in handling emergencies with speed and precision, maintaining clear communication. Expertise in incident reporting, surveillance monitoring, and enforcing building policies. Known for creating safe, welcoming environments through collaboration with property management, contractors, and emergency services.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Security Associate

Amazon Corporate (Securitas Inc.)
09.2024 - Current
  • Access Control & Infrastructure Security: Secured access to four Main Distribution Frames (MDF) and sixteen Intermediate Distribution Frames (IDF) across a 200,000 sq. Ft., ten-floor Amazon corporate offices process over 300 badge requests and access modifications monthly via Microsoft Office, Quip, and proprietary security software.
  • Patrolling and Vulnerability Detection: Performed consistent foot patrols of IT labs, employee work zones, network operations centers, and executive floors, proactively detecting and reporting security vulnerabilities throughout the facility.
  • Physical Inspections & Infrastructure Protection: Conducted over 200 monthly physical inspections of communications closets and other restricted-access rooms, verifying lock integrity, environmental safety, and proper identification to protect critical infrastructure.
  • Incident Response & Emergency Protocols: Responded to over five security incidents per week (unauthorized entry attempts, alarm activations, safety hazards) by initiating emergency protocols and coordinating with facilities teams and local authorities.
  • Reporting & Compliance Documentation: Documented every incident and access violation in clear, professional shift-end reports, ensuring 100% audit-ready compliance records for corporate security leadership.
  • Training and Team Development: Facilitated weekly training and mentoring for more than 10 security associates on access-control procedures, post orders, and customer-service practices to maintain team performance and readiness.

Security Officer (Securiguard)

FedEx Ground Hub
12.2023 - 09.2024
  • Managed access control for the primary entry/exit point, screening over 500 employees daily as they entered and exited the secure area, ensuring strict adherence to security procedures.
  • Ensured all personnel passing through two walk-through metal detectors were clear of prohibited items, and thoroughly scanned individuals with handheld metal detectors upon exit to prevent the removal of unauthorized materials.
  • Effectively identified and prevented prohibited items from being introduced to or removed from the secured production zone, maintaining the integrity of the restricted area.
  • Processed the entry and exit of over 200 trucks, as well as various vendors and contractors daily, accurately recording all details in the system and providing essential updates to the dispatch team for smooth load tracking and coordination.
  • Patrolled an area of approximately 65,000 sq. ft. Daily, inspecting perimeter fences for integrity and potential breaches, monitoring high-risk zones for unauthorized access, ensuring trailers and vans in the yard were properly secured, and checking for general safety hazards to protect personnel.
  • Submitted shift reports to the Shift Security Supervisor, documenting compliance with security protocols, and any incidents or concerns encountered during the shift.

Security Concierge

Elite Condo Concierge
01.2024 - 07.2024
  • Provided front desk security and customer service to over 500 residents, handling an average of 50 inquiries daily.
  • Resolved an average of 20 service requests daily, and managed over 5 emergency situations per week, achieving a 100% satisfaction rate.
  • Conducted daily inspections of building locations, identifying and addressing more than 15 maintenance issues per week.
  • Communicated effectively with internal and external management teams, board members, field services, and client relationship managers to ensure seamless operations.
  • Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
  • Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.

Security Concierge

IGuard Security Inc.
03.2020 - 09.2023
  • Conducted routine patrols across 30+ floors, underground parking, stairwells, mechanical areas, and all resident-accessible zones, ensuring full coverage and proactive threat identification.
  • Maintained detailed records of patrols, incidents, irregularities, and equipment malfunctions using digital shift logs and cloud-based reporting tools, ensuring audit-compliant documentation.
  • Resolved over 100 resident inquiries and 40+ service-related complaints weekly through calm, professional communication, maintaining a 100% conflict resolution rate.
  • Responded to 5–7 emergency incidents weekly, including unauthorized access, medical events, and fire alarms, initiating emergency protocols and coordinating with building management and first responders.
  • Utilized security surveillance systems (CCTV), electronic access control panels, and visitor management platforms to monitor site activity, investigate anomalies, and enforce building protocols.
  • Performed inspections of elevators, perimeter access points, stairwells, and utility rooms, identifying and mitigating 15+ safety or maintenance risks per week.
  • Liaised daily with property management, board members, contractors, and vendors to ensure seamless communication, coordinated access, and operational readiness.
  • Supported concierge operations including package handling, amenity bookings, and key control, while enforcing access procedures for 500+ residents and guests.
  • Trained 2–3 new guards monthly on site-specific patrol procedures, emergency responses, and communication protocols, contributing to faster onboarding and fewer incident escalations.

Education

PG Diploma - Accounting & Finance

Centennial College
Toronto, ON
08.2019

Skills

  • Professional development
  • Effective communication skills
  • Proficient in Microsoft Office
  • Report Writing
  • Surveillance system management
  • Access control management
  • Customer Service
  • Emergency response coordination
  • Parking enforcement
  • Teamwork and collaboration

Certification

  • PSISA - Ontario Security Guard License
  • Heaven Can Wait - First Aid & CPR Level C

Timeline

Security Associate

Amazon Corporate (Securitas Inc.)
09.2024 - Current

Security Concierge

Elite Condo Concierge
01.2024 - 07.2024

Security Officer (Securiguard)

FedEx Ground Hub
12.2023 - 09.2024

Security Concierge

IGuard Security Inc.
03.2020 - 09.2023

PG Diploma - Accounting & Finance

Centennial College

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