Dynamic Team Lead skilled in customer service, process improvement, and safety compliance. Proven ability to enhance workflow and resolve conflicts, contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse Assistant
Master Group
Vaughan, Ontario
04.2024 - 02.2026
Loaded and unloaded shipments using forklifts and pallet jacks.
Organized warehouse inventory, enhancing access and retrieval efficiency.
Inspected incoming products for quality and accuracy before storage.
Assisted in maintaining a clean and safe working environment.
Collaborated with team members to fulfill customer orders promptly.
Operated warehouse management systems to track inventory levels.
Supported team leaders in daily workflow optimization, contributing to overall operational effectiveness.
Packed and labeled merchandise, ensuring timely loading and shipment to customers.
Team Lead
Romet
Mississauga, Ontario
09.2022 - 02.2024
Led team in daily operations and ensured effective workflow management.
Trained new employees on safety protocols and operational procedures.
Coordinated tasks among team members to align efforts and achieve project goals.
Monitored inventory levels and assisted with supply orders as needed.
Implemented process improvements to streamline operational efficiency.
Conducted regular team meetings to clarify objectives and address challenges.
Resolved conflicts within the team to foster collaboration and a positive work environment.
Collaborated with other departments to support overall company goals.
Education
Hospitality And Tourism Administration -
St Lawrence Alpha College
Toronto, ON
04-2025
Skills
Inventory management
Order fulfillment
Shipping and packaging
Shipment packing
Order verification
Safety compliance
Workflow optimization
Process improvement
Time management
Team leadership
Team collaboration
Conflict resolution
Customer service
Certification
Fire Safety Training, Occupational Health & Safety, Warehouse Safety , AODA – Customer Service Standards, Safe Lifting Techniques, Fall Protection, Forklift Safety Training, WHMIS (Workplace Hazardous Materials Information System) – 2025