Gulab Chopra
Dartmouth,NS
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. I am responsive and hardworking individual trained in conflict resolution, patrol and security planning. Accomplished in running tight shifts with minimal incidents and maximum control of building envelope. Understands importance of identifying and mitigating security loopholes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard Supervisor
ALLIED UNIVERSAL SECUIRTY SERVICES
05.2023 - 01.2024
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Streamlined communication with team members for improved incident response times and overall efficiency.
- Increased staff retention rates by providing comprehensive training programs and fostering a supportive work environment.
- Ensured compliance with safety regulations through regular inspections, assessments, and updates to company policies.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Provided ongoing mentorship and support for security staff, contributing to their professional development and growth within the company.
Security Guard Supervisor
NEPTUNE SECUIRTY SERVICES
01.2022 - 05.2023
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Performed security investigations and reported findings to client management.
- Completed shift handover reports and debriefed next shift upon arrival.
- Managed security staff rotation for position coverage on breaks.
- Trained security workers on site-specified procedures.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
Security Guard
NEPTUNE SECUIRTY SERVICES
05.2021 - 12.2021
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Store Supervisor
TIM HORTONS
02.2019 - 06.2020
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
Education
Graduate Diploma - MOTIVE POWER TECHNICIAN-TRUCK AND COACH
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON09.2020
3 Year Undergraduate Diploma - Mechanical Engineering
Mehr Chand Polytechnic College
Jalandhar, India12.2017
Skills
- Security Management
- Customer service
- Alarm Systems
- Crowd Control
- Event Security
- De-Escalation Techniques
- CCTV Monitoring
- Workplace Safety
- Incident Reporting
- Interpersonal skills
- Conflict resolution
- Loss prevention
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- WHMIS Training
- First Aid and CPR Level - C, Canadian Red Cross - Sept., 2025
- Valid Driver's License - Feb., 2028
- Valid Ontario security License - Feb., 2026
Timeline
Security Guard Supervisor
ALLIED UNIVERSAL SECUIRTY SERVICES
05.2023 - 01.2024
Security Guard Supervisor
NEPTUNE SECUIRTY SERVICES
01.2022 - 05.2023
Security Guard
NEPTUNE SECUIRTY SERVICES
05.2021 - 12.2021
Store Supervisor
TIM HORTONS
02.2019 - 06.2020
Graduate Diploma - MOTIVE POWER TECHNICIAN-TRUCK AND COACH
Conestoga College Institute of Technology And Advanced Learning
3 Year Undergraduate Diploma - Mechanical Engineering
Mehr Chand Polytechnic College
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