Guitar Kanungo
Scarborough,ON
Summary
- A Bachelor's degree in Finance.
- 5+ years experience in selling to Key Accounts.
- Excellent interpersonal communication & probing skills, high aptitude for follow-up.
- Client service orientation- internal and external.
- Excellent business acumen, (courier and/or supply chain management knowledge preferred), analysis and problem-solving skills.
- Proven planning, organizational, time and management skills.
- High level of proficiency in MS Excel, spreadsheets, data analysis, trend analysis, etc.
Overview
6
6
years of professional experience
Work History
Store Manager
The UPS Store
Toronto, ON
03.2019 - 03.2024
- Responsible for merchandising, financial management, sales staff supervision, and overall store leadership.
- Ensured consistent prospecting to net new businesses by leveraging best-practice strategies.
- Demonstrated drive, persistence & initiative to improve operation efficiency and bottom lines.
- Developed, prepared, and executed formal presentations that were tailored to meet our potential/existing customers' needs.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Visited customers to develop trusted advisor relationships with key accounts and customer stakeholders.
COLLECTIONS CONTACT OFFICER
Canada Revenue Agency
St. John's, NL
10.2017 - 09.2018
- Negotiated and monitored payment plans with taxpayers in order to resolve outstanding tax liabilities.
- Analyzed data from multiple sources in order to assess risk levels associated with certain accounts.
- Assessed financial situations of taxpayers and offered potential solutions for repayment.
- Used excellent verbal skills to engage taxpayers in conversation and effectively determine needs and requirements.
- Completed investigations of customer accounts and payment histories.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
Education
Bachelor of Applied Business - Finance
George Brown College
Toronto, ON07-2016
Skills
- Customer Service
- Time management
- Organizational
- Multi-tasking
- Attention to detail
- Adaptability
- Problem solving
- Team work
- Collaboration
- Data analysis
Timeline
Store Manager
The UPS Store
03.2019 - 03.2024
COLLECTIONS CONTACT OFFICER
Canada Revenue Agency
10.2017 - 09.2018
Bachelor of Applied Business - Finance
George Brown College
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