Guillermo Antonio Morales Frias
New Westminster,BC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Coordinator
TotalEnergies Mexico SA De CV
02.2020 - 06.2023
- Management the industry sales team.
- Assisted in the development of annual sales budgets and forecasts, ensuring alignment with company objectives.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
Sales Agent
Totslenrgies Mexico SA De CV
01.2018 - 02.2020
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
Education
Associate of Science - Environmental Control
Universidad De Guadalajara
Guadalajara, Jalisco.12.2015
Skills
- Coaching Skills
- Goals and Performance
- Sales Reporting
- Proposal Development
- Financial administration
- Customer Communication
- Managerial Skills
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Sales Coordinator
TotalEnergies Mexico SA De CV
02.2020 - 06.2023
Sales Agent
Totslenrgies Mexico SA De CV
01.2018 - 02.2020
Associate of Science - Environmental Control
Universidad De Guadalajara
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