Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Guillermo Silva

Vancouver,BC

Summary

Aspiring supply chain professional nearing the completion of a Bachelor of Business Administration with a specialization in Supply Chain Management. Seeking to leverage my strong analytical skills, practical experience in customer service and sales, and dedication to continuous improvement to contribute effectively to your team. I am eager to gain hands-on experience in supply chain operations, optimize processes, and support the overall efficiency of your organization.

Overview

5
5
years of professional experience

Work History

Sales Representative

Legacy Marketing
11.2023 - Current

• Conducted door-to-door sales of pest control services, addressing customer needs and queries promptly.
• Managed customer relationships, providing excellent service and resolving issues effectively.
• Maintained detailed records of sales activities and followed up on potential leads.
• Achieved sales targets consistently, contributing to the company's revenue growth.
Achievements:
• Successfully closed sales totaling over $4000 in value.
Skills Acquired:
• Direct sales techniques
• Customer relationship management
• Effective communication
• Time management

Crew Member

Mc Donalds
08.2022 - 09.2023

• Delivered high-quality customer service in a fast-paced environment.
• Adhered to strict food safety and quality standards during food preparation.
• Collaborated with team members to ensure efficient service and a positive customer experience.
• Handled cash transactions accurately and efficiently.
Skills Acquired:
• Customer service excellence
• Team collaboration
• Cash handling and register operation
• Adaptability to fast-paced environments

Sales Supervisor

De Colores
12.2019 - 03.2020

• Assisted customers with product selection, providing personalized service and resolving inquiries.
• Supported daily store operations, ensuring timely completion of tasks and maintaining inventory accuracy.
• Enhanced store productivity through effective team collaboration and task management.
• Ensured a clean and safe shopping environment, adhering to health and safety standards.
Skills Acquired:
• Customer engagement
• Inventory management
• Problem-solving
• Teamwork

Education

Bachelor of Business Administration - Supply Chain Management

Thompson River University
Kamloops, BC
12.2025

International Baccalaurete -

Santisimo Nombre De Jesus
Peru
12.2020

Skills

  • Analytical Skills: Strong ability to analyze data and optimize processes
  • Customer Service Excellence: Proven experience in delivering high-quality customer service
  • Sales Techniques: Expertise in direct sales and customer relationship management
  • Time Management: Effective at managing time and prioritizing tasks to achieve targets
  • Team Collaboration: Experience working collaboratively with team members to ensure efficiency
  • Communication: Excellent communication skills for interacting with customers and team members
  • Inventory Management: Knowledge in maintaining inventory accuracy and supporting store operations
  • Problem-Solving: Ability to resolve inquiries and issues effectively

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Additional Information

In my current role, I have received extensive training on various essential sales techniques. This includes mastering cold calling and effectively maintaining the attention of potential clients. Additionally, I have been trained on the importance of body language in sales interactions, ensuring that I communicate confidence and trustworthiness.

I have also learned the "racking" process, which involves adding value to our services while strategically decreasing prices to appeal to clients. Moreover, I have been trained on how to successfully execute switchovers from other companies, effectively convincing customers to choose our offerings over the competition.

Additionally, I am proud to be in the top third of my class at university, which reflects my dedication and commitment to excellence in my academic pursuits.

Timeline

Sales Representative

Legacy Marketing
11.2023 - Current

Crew Member

Mc Donalds
08.2022 - 09.2023

Sales Supervisor

De Colores
12.2019 - 03.2020

Bachelor of Business Administration - Supply Chain Management

Thompson River University

International Baccalaurete -

Santisimo Nombre De Jesus
Guillermo Silva