Guillermo Rodriguez

Accomplished and dynamic Professional, consistently recognized for effective operations and client relationship management and ability to develop sales and marketing strategies, delivering profitable solutions to attract and maintain accounts and customers, and propel company growth. A highly dedicated individual and a proven leader with 10+ years of documented success in progressively dynamic and challenging positions, with working knowledge of the principles and techniques of effective supervision and training. Self-motivated and efficient with a valuable track record of mobile payment systems, business development, mobile banking and account management strategies. Proactive with excellent interpersonal and communication skills, experienced in working with different personalities including clients and vendors as well as working on own initiative. Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.

• Streamlined the automation process for the back office at Citibank by introducing new 'process and IT products'.
• Achieved 60% reduction of processing time and 40% reduction of manpower hours, totaling a 35% overall cost reduction.
• Managed Projects and implemented Cost Reduction measures, with annual savings of over USD $1,000,000.00 in redesigning, consolidation, and outsourcing printing and delivery process of customer account statement in Citibank Venezuela.
• Designed multiple integration process, implemented and standardized procedures in the purchase and merger of financial institutions (Banco de Lara, Finandes, among others).
• Processed standardization in new organization and the homologation of the organizational structure by achieving the reduction of 50% of employees and expenses.
• Evaluated and selected applications for different units and areas in financial institutions and Telecommunications companies.
• Used different techniques and established technological standards that achieved over $800.000 per year in expenses reduction and product licenses.
• Coordinated and managed large teams of 120+ employees.

• AMERICAN INCOME LIFE CANADA, 01/01/2017, PRESENT, INSURANCE AGENT, Insurance agents and brokers assess people's financial needs and advise them on how to protect themselves against financial loss. They may sell life, property, casualty, automobile or health insurance policies to individuals, businesses or public institutions.
• CALGARY CO-OP, 01/01/2015, PRESENT, GAS BAR MANAGER, The Gas Bar Manager holds a key role in overseeing customer service excellence, achieving financial targets, and managing expenses within the allocated budget. This entails maintaining a safe and efficient operational environment, in strict adherence to the company's policies, procedures, and standards. Additionally, the Gas Bar Manager plays a crucial role in providing guidance and supervision to the gas bar employees, fostering a collaborative and productive work environment.