Guillermo Reyes
Maywood
Summary
Reliable and hardworking person committed to getting each job done as quickly and efficiently as possible. Experienced operating reach truck, order picker, and electric pallet jack. Also experienced in customer care and retail sales associate. Valid California driver's license and clean driving record. Disciplined and exceptional organizational skills with strong attention to detail. Self motivated and driven to exceed set goals. Critical thinker and analyzer willing to take on a problem. Avid social media user on various platforms (i.e: twitter, facebook, instagram, & snapchat.
Overview
10
10
years of professional experience
Work History
Shop Clerk
Bay Cities Container
09.2022 - Current
- Dusted, cleaned and removed debris to promote safe and aesthetic environment.
- Managed inventory to promote consistent supply of product and service items.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with vendors by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Entered work order data using MP2, following procedures to keep information private.
- Researched suppliers based on availability, quality, selection, and price.
- Computed and created purchase orders in AMTECH to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Negotiated with suppliers, vendors, and other representatives.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
Inventory Cycle Counter & Receiver
Gehr Industries
01.2022 - 08.2022
- Performed data entry and completed proper paperwork.
- Recorded adjustments, pallet audits and tracked discrepancies.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
- Coordinated warehouse organization scheme and product placements.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Inventory Control Clerk/Driver Check in
US Foods
04.2021 - 12.2022
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maintained inventory count, tracked usage and documented variances.
- Managed supply inventories while conducting monthly audits and rotating stock to protect product quality.
- Completed physical inventory counts each month.
- Used equipment like forklifts and pallet jacks to move inventory.
- Checked prices and calculated totals for accurate invoice processing.
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Received, sorted and processed damaged goods with vendors or manufacturers.
Retail Sales Manager
Verizon Wireless
04.2019 - 03.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Issued receipts and processed refunds, credits, or exchanges
- Greeted customers entering store and promoted sales or special programs
- Generated brand awareness and positive product impressions to increase sales
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Assisted customers by answering questions and fulfilling requests
Customer Service Manager
Fred Loya Insurance
04.2018 - 04.2019
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Followed up with customers about resolved issues and completed calls and requests to maintain high standards of customer service
- Implemented and developed customer service training processes
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
- Set up appointments with potential and current customers to discuss new products and services
- Researched potential clients and markets to prepare for appointments
Receiving Lead
ADJ Products, LLC
09.2016 - 04.2018
- Stacked and stored pallets at end of shift to keep warehouse clean and organized
- Used item Numbers to properly stock warehouse
- Led warehouse improvement initiatives to advance operational efficiencies
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Reported all equipment failures and malfunctions to supervisor
- Stocked, staged and transported goods
- Loaded and unloaded pieces into boxes for shipment
- Moved freight, stock and other materials to and from storage and production areas and loading docks
- Received, stored and shipped goods and materials
- Stacked and transported all overstock to storage areas
- Attached identifying tags to containers
- Tagged all inbound merchandise with receiving date
- Stacked and piled lumber, boards and pallets
- Verified computations against physical count of stock
- Operated forklifts and other heavy machinery safely
- Unloaded cargo from truck with hand trucks and pallet jacks
- Operated PC and RF-based computer systems with high level of accuracy
- Swept floors and stored equipment at end of each shift
- Loaded and unloaded ship cargo
- Operating manual and electrical pallet jacks
- Operating Bendi Forklift
- Use of MAS500 system
- Worked in team environment to maintain high levels of productivity
- Completed inventory cycle counts as needed
Forklift Operator
Tapia Brothers
07.2014 - 09.2016
- Order pulling on electric pallet jack, stand up forklift, and cherry picker
- Working in fast paced environment
- Office working, inputting weights, editing orders, and printing out final invoices
- Shipping and receiving department
- Loading and knowing how to balance weight of pallets into trailers
- Receiving scanning and labeling
- Loading and unloading with EPJ and sit down forklift
- Worked in coolers and freezers temporarily
- Maximized sales by shipping on time and accurately
- Forecasted manpower requirements based on daily workload and company targets
- Moved freight, stock and other materials to and from storage and production areas and loading docks
- Received, stored and shipped goods and materials
- Sorted cargo before loading and unloading
- Tagged all inbound merchandise with receiving date
- Stacked and transported all overstock to storage areas
- Reported all equipment failures and malfunctions to supervisor
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Stacked and piled lumber, boards and pallets
- Verified computations against physical count of stock
- Picked up incoming stock and delivered materials to designated locations
- Operated forklifts and other heavy machinery safely
- Unloaded cargo from truck with hand trucks and pallet jacks
- Stacked and stored pallets at end of shift to keep warehouse clean and organized
- Operated PC and RF-based computer systems with high level of accuracy
- Swept floors and stored equipment at end of each shift
- Used item numbers to properly stock warehouse
Education
High School Diploma -
Maywood Academy High School
Maywood, Ca2014
Skills
- Leadership development
- Competitive
- Adaptable
- Self-motivated
- Fast learner
- Personable and friendly
- Microsoft Office
- Deadline-driven
- Inventory management
- Sound judgment
- Bilingual
- Persuasive negotiator
- Strong interpersonal skills
- Energetic and driven
- People-oriented
- Quality inspection
Languages
- English
- Spanish
Coaching
- Helped Maywood Academy Boys Volleyball since the 2022 season.
- Helped Maywood Academy Girls Volleyball 2023 season.
- Current coach of Club Wood Volleyball since 2022.
- Assisting, helping, & learning at the ELAC women's volleyball team.
- Maywood Academy Alumni 2014; including playing from the 2011/12-2013/14 volleyball team.
- Club Wood Volleyball Alumni 2014
- Access to AOC Volleyball website with extensive learning tools.
Timeline
Shop Clerk
Bay Cities Container
09.2022 - Current
Inventory Cycle Counter & Receiver
Gehr Industries
01.2022 - 08.2022
Inventory Control Clerk/Driver Check in
US Foods
04.2021 - 12.2022
Retail Sales Manager
Verizon Wireless
04.2019 - 03.2021
Customer Service Manager
Fred Loya Insurance
04.2018 - 04.2019
Receiving Lead
ADJ Products, LLC
09.2016 - 04.2018
Forklift Operator
Tapia Brothers
07.2014 - 09.2016
High School Diploma -
Maywood Academy High School
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