Guillermo Resendiz
San Diego
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Service Supervisor
Cintas
04.2020 - Current
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Utilized sales techniques to build customer interest and close sales.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Trained and supervised team of service staff members to meet business goals.
- Negotiated contract renewals with existing clients, securing long-term commitment.
Service Sales Representative
Cintas
03.2017 - Current
- Built relationships with customers and community to establish long-term business growth.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Upsold and closed customer sales, by offering products and demoing samples to customers
- Worked to build rapport with key decision makers, and renew agreements
Courier Driver
Fed Ex
11.2015 - 03.2017
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Escalated issues to supervisor for immediate remediation.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Reported any suspected mechanical issues as quickly as possible.
- Followed all company policies and procedures during shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
Vendor
CANTEEN Vending And Office Coffee San Diego
02.2007 - 11.2015
- Reconciled inventory and customer orders regularly to ensure product availability.
- Stayed current on product specs and prices and accurately updated display product literature.
- Visited customers to stock coffee shelves and document inventory levels.
- Updated pricing and signage to complete product displays and educate customers.
- Grow customer accounts
Education
High School Diploma -
La Jolla High School
La Jolla, CA06.2006
Skills
- Business Growth and Retention
- Sales
- Inside Sales
- Customer Contact
- Customer relations
- Coaching and mentoring
Timeline
Service Supervisor
Cintas
04.2020 - Current
Service Sales Representative
Cintas
03.2017 - Current
Courier Driver
Fed Ex
11.2015 - 03.2017
Vendor
CANTEEN Vending And Office Coffee San Diego
02.2007 - 11.2015
High School Diploma -
La Jolla High School
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