Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guillermo Nunez

San Diego

Summary

IT Support professional with experience providing remote and in-person technical assistance, resolving hardware, software, and connectivity issues efficiently. Skilled in troubleshooting system errors, managing tickets through CRM platforms, and guiding users through technical processes in a clear and supportive manner. Strong communicator with a focus on accurate documentation, timely issue resolution, and maintaining a high level of customer satisfaction in fast-paced support environments.

Overview

2
2
years of professional experience

Work History

RAMS Technician

Watchlight
El Cajon, CA
11.2025 - Current
  • Provided remote technical support by troubleshooting system, connectivity, and device issues.
  • Assisted users with system functionality, configuration, and troubleshooting procedures.
  • Logged support tickets, resolutions, and troubleshooting steps in CRM systems.
  • Monitored and verified system alerts, signals, and operational status.

Merchandiser

SeaWorld Parks & Entertainment, Inc.
San Diego, CA
08.2025 - 11.2025
  • Assisted customers with product information, pricing, and general inquiries.
  • Used customer feedback and shopping trends to improve product displays and presentation.
  • Maintained inventory, organized merchandise, and ensured pricing accuracy.
  • Operated POS and retail systems to support daily operations and customer service.

Logistics Processor

Nordstrom Rack
Claremont, CA
07.2024 - 04.2025
  • Processed and tracked shipments to ensure accurate and timely delivery.
  • Maintained inventory records and updated logistics data within company systems.
  • Coordinated with vendors, carriers, and internal teams to resolve shipping issues.
  • Verified shipping documentation, order accuracy, and compliance with company procedures.

Education

Associate of Science - Computer Science

Southwestern College
Chula Vista, CA
12-2027

Skills

  • Technical Troubleshooting
  • Customer Service & Support
  • CRM & Ticketing Systems
  • Problem Solving
  • Communication Skills
  • Time Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

RAMS Technician

Watchlight
11.2025 - Current

Merchandiser

SeaWorld Parks & Entertainment, Inc.
08.2025 - 11.2025

Logistics Processor

Nordstrom Rack
07.2024 - 04.2025

Associate of Science - Computer Science

Southwestern College
Guillermo Nunez