Guillermo Morales

• Reduced delivery delays by promptly assembling customer orders in a timely manner.
• Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
• Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
• Improved overall customer satisfaction by consistently meeting order deadlines and maintaining high levels of accuracy.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Met customer call guidelines for service levels, handle time and productivity.

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Scan Packages take Photos, Customers to Sign for Packages
• Documented mileage, deliveries, pickups, customer issues and damages.
• Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.

• Picked orders, scanned products and packed boxes.
• Coordinated storage locations and product movements.
• Checked shipments against paperwork and signed documents.
• Processed and restocked returns.
• Climbed up on the converter when packages gets stuck, so converter can run smoothly.
• Drove electric pallet jack, scissor lift, and the Cherry picker
• Constant communication with the Spervisors and orders

• Followed all relevant traffic laws and safety regulations.
• Take Patient to and from Doctors appointments.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Followed proper safety procedures and protocols
• while loading, unloading and operating vehicles.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Dig holes, put up Utility poles, set up crossarms, guy wires, insulators, use proper knots to raise up materials, Raise Up Transformers, Use Power Tools.

Make sure all trucks were loaded with proper materials.

Drove Class A Bucket Trucks to work location were we serviced the Utility Poles.

• Resolved most customer service issues with first contact or escalated to management.
• Provided exceptional customer service to existing accounts, ensuring client satisfaction and order renewal.