Summary
Overview
Work History
Education
Skills
Timeline
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Guillermo Molina

San Ramon

Summary

Dynamic sales professional with a proven track record at T-Mobile, excelling in customer engagement and tailored solutions. Skilled in mobile device management and building customer loyalty, I consistently exceed expectations and drive revenue growth through effective upselling strategies. Committed to fostering positive relationships and enhancing client satisfaction.

Overview

5
5
years of professional experience

Work History

Mobile Expert

Tmobile
08.2024 - Current
  • Engaged customers to assess needs and deliver tailored solutions for efficient sales closure.
  • Successfully managed low ticket sales while identifying upselling and cross-selling opportunities.
  • Demonstrated comprehensive product knowledge to effectively position cellular devices and accessories.
  • Maintained high customer satisfaction through exceptional service and diligent follow-up.
  • Collaborated with team members to achieve store sales targets and foster a positive environment.
  • Conducted in-store inventory audits to ensure accurate stock levels and support operations.
  • Partnered with other districts and cross-functional teams to align efforts and drive sales goals.

Sales Representative

EcoShield Pest Control
03.2024 - 07.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased market penetration with introduction of innovative sales tactics.

Crew Member

Chipotle
07.2020 - 08.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Bachelor of Arts - Global Studies

Arizona State University
Tempe, AZ
05.2024

Skills

  • Offline storage techniques
  • Mobile device management
  • Cross-platform proficiency
  • Mobile security best practices
  • Real-time communication features
  • Continuous integration tools
  • Customer service
  • Building customer loyalty
  • Cash handling
  • Relationship building
  • Positive customer engagement
  • Payment processing
  • Sales and promotions
  • Decision-making
  • Adaptable and flexible
  • Product and service sales
  • Attention to detail
  • Exceeding customer expectations
  • Customer needs assessment

Timeline

Mobile Expert

Tmobile
08.2024 - Current

Sales Representative

EcoShield Pest Control
03.2024 - 07.2024

Crew Member

Chipotle
07.2020 - 08.2023

Bachelor of Arts - Global Studies

Arizona State University

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Guillermo Molina