Guillermo Herrera Q
La Puente
Summary
Master Automotive Technician experienced in troubleshooting and repairing diverse vehicle systems. Improved vehicle operations through efficient service and repairs, demonstrating strong problem-solving skills. Seeking to contribute to a growing team and enhance overall performance.
Overview
1
1
Language
1
1
Certification
29
29
years of professional experience
Work History
Business owner
CHEMAS AUTOMOTIVE
Bell Gardens, CA
01.2009 - Current
- Maintained accurate records of purchases, sales, and repairs to facilitate planning and sustain best practices. Performed customer work and warranty repairs in compliance with automotive standards. Performed troubleshooting and diagnostic procedures to locate the source of malfunctions. Completed repair and maintenance on Imports and Domestic vehicles. Executed maintenance inspections, tune-ups, oil changes, and other key services to ensure vehicle reliability and performance. Coordinated and oversaw vehicle work to align with price point parameters, ensuring profitability. Communicated with customers to explain estimates and provided expected delivery and repair timelines; addressed customers questions or concerns to enhance customer satisfaction.
- Oversaw daily operations, ensuring efficiency and quality across all service areas.
- Developed strategic marketing initiatives to enhance brand visibility and customer engagement.
- Managed financial planning, budgeting, and forecasting to ensure profitability and sustainability.
SERVICE ADVISOR
MASSEY CADILLAC
Downey, CA
01.2007 - 01.2009
- Opened Cadillac service drive and checked in vehicles. Greeted customers, assessed service needs, and recommended necessary services while managing service orders.Accurately assess problems and needs and provide adequate information and advise for customers decision-making. Assisted service manager and writers by location required bulletins and warranty information and responding to customers telephone inquiries on technical problems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments and managed technician schedules efficiently.
- Streamlined service processes to enhance operational efficiency and improve customer satisfaction.
DRIVEABILITY AND 15A
MASSEY CADILLAC
01.2007 - 01.2009
- Performed inspection, diagnose and repair on customer pay and warranty tickets maintain a good CSI reporting. Maintain about 90-120 hour flag per pay period. Completed training and certification in all GM and Cadillac specific courses, maintaining up-to-date knowledge of new scan tools and GM computer systems such as SI2000.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
AUTO/TECHNICIAN
MONTEBELLO CHEVROLET
Montebello
01.2005 - 01.2007
- Collaborated with team members to troubleshoot automotive issues. Diagnosed and repaired heating and air conditioning systems for vehicles. Won a professional service guild award.
- Diagnosed and repaired vehicle systems, ensuring optimal performance and safety standards.
- Conducted routine maintenance, enhancing vehicle longevity and customer satisfaction.
- Utilized diagnostic tools to identify issues, streamlining repair processes and reducing turnaround time.
AUTO/TECHNICIAN
WONDRIES CHEVROLET
Alhambra, CA
01.1998 - 01.2005
- Conducted Executed thorough pre-delivery inspections to verify vehicle functionality and compliance with safety regulations., evaluated used car safety, diagnosed computer issues, and updated repair software using TIS2000 and tech 2 for general automotive repair.
- Diagnosed vehicle issues using advanced diagnostic equipment and tools.
- Performed routine maintenance and repairs on various vehicle systems, ensuring optimal performance.
- Mentored junior technicians in best practices for automotive repair and customer service.
Education
A.S. - automotive technology
GENERAL MOTORS AUTOMOTIVE MASTER TECHNICIAN ELECTRICAL /ELECTRONICS. GENERAL MOTORS SERVICE TECHNICAL COLLAGE OCTOBER 30 2009. BURBANK CA GM TRAINING CENTER
Burbank, CA10-2009
Bachelor of Science - Automotive Engineering
Rio Hondo College
Whittier, CA09-2027
Skills
- ASE certified technician
- Electrical systems
- Engine Repair
- Heating and Air Conditioning
- Brake System
- Suspension and Steering
- Electrical Electronics
- Automotive software usage
- Computer programming
- Team leadership
- Customer service
- Goal-oriented
- Entrepreneurial mindset
- Strategic planning
- Financial management
- Operational strategy
- Financial management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- tractor trailer brakes and suspension , bimbo bakeries USA - from (2023-2025)
Languages
English
Professional Working
Timeline
Business owner
CHEMAS AUTOMOTIVE
01.2009 - Current
SERVICE ADVISOR
MASSEY CADILLAC
01.2007 - 01.2009
DRIVEABILITY AND 15A
MASSEY CADILLAC
01.2007 - 01.2009
AUTO/TECHNICIAN
MONTEBELLO CHEVROLET
01.2005 - 01.2007
AUTO/TECHNICIAN
WONDRIES CHEVROLET
01.1998 - 01.2005
A.S. - automotive technology
GENERAL MOTORS AUTOMOTIVE MASTER TECHNICIAN ELECTRICAL /ELECTRONICS. GENERAL MOTORS SERVICE TECHNICAL COLLAGE OCTOBER 30 2009. BURBANK CA GM TRAINING CENTER
Bachelor of Science - Automotive Engineering
Rio Hondo College