Guillermo Ferrer

Store Manager

Firestone Complete Auto

Hanford

10.2005 - Current

Monitored inventory levels and placed orders to restock shelves.
Prepared monthly reports on sales figures, expenses, profits.
Performed regular price checks to ensure competitive pricing.
Created weekly work schedules for store personnel.
Recruited, trained and supervised new employees.
Established customer service standards and monitored staff compliance.
Conducted daily store operations, including opening and closing procedures and cash handling.
Assessed operational efficiency of the store's departments.
Developed strategies to maximize sales and profitability.
Maintained accurate records of employee performance reviews.
Managed daily banking activities such as deposits and withdrawals.
Resolved customer complaints in a timely manner.
Identified opportunities for cost savings through waste reduction initiatives.
Developed relationships with suppliers to negotiate better prices.
Ensured compliance with safety regulations and company policies.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Managed inventory tracking and physical inventory counts to minimize loss.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.