Guilherme Teixeira
Calgary,AB
Summary
Seasoned learning and development professional with an energetic and charismatic personality, offering over 15 years of experience in the field. Have managed L&D projects in public and private institutions, and managed budgets of $500,000.00. Redesigned onboarding programs led to 82% in knowledge retention, 16% turnover reduction and 98% approval rate by learners and over 500 students throughout the years.
Overview
21
21
years of professional experience
Work History
Learning and Development Training Consultant
Government of Alberta
05.2023 - Current
- Manage learning and development needs for a population of approximately 500 staff
- Conducted more than 10 L&D projects in less than one year, leading to operational efficiencies
- Developed over 30 training videos for both staff and population, achieving over 1000 views in less than 9 months
- Innovated L&D services in the department developing more than 10 e-learnings in less than 10 months, increasing knowledge retention in more than 82%
- Developed relationships with all hierarchy levels (including C-suite equivalent) and more than 30 stakeholders.
College Business Instructor
ILAC International College
05.2018 - 07.2023
- Built and maintained relationships with over 500 international students from various nationalities
- Developed teaching materials for both classroom and online environments, including student modules, e-learning lessons, lesson plans, PowerPoint presentations, and other instructional and performance support materials
- Designed and developed evaluation processes, including tests, for new and existing programs
- Taught assorted topics, including organizational design and leadership
- Achieved a 98% student satisfaction rate in four out of five surveys conducted by the College, reflecting positive student experiences and effective teaching.
Training Specialist
Microserve Computer Services
10.2021 - 05.2023
- Designed and delivered more than 15 programs
- First L&D professional to develop billable training services
- Developed and delivered two projects, bringing over $15,000.00 in revenue
- Reinvented the onboarding program for the operations department, helping to reduce turnover by 16% at the time
- Developed and designed new training policies, processes, procedures, and learning experiences
- Worked on projects using the Agile methodology
- Created and monitored the 5 training Key Performance Indicators (KPIs) used by the company.
Learning and Development Manager
BC Care Providers Association
03.2021 - 10.2021
- Designed and facilitated innovative program developed in partnership with provincial government
- Selected and implemented LMS used in project (Canvas)
- Designed all the L&D processed used in the company at the time
- Managed relationships with stakeholders, including Provincial Government
- Established relationships with 8 stakeholders seeking to obtain employment with program graduates
- Managed project’s budget of $500,000.00 and developed 5 training KPIs used to monitor project.
Branch Manager
Easyfinancial Services
02.2018 - 07.2020
- Grew Branch results by 15% in only two months
- Managed sales team during interpersonal crisis and provided training
- Created and analyzed different reports to ensure Branch's performance
- Managed monthly budget of $35,000.00
- Performed Credit Analysis, and authorized and approved exceptions for customers, which was key to increasing results.
College Instructor
FACEAR College
06.2015 - 12.2017
- Taught Accounting, Administration, Business, and Finance to over 700 students over the years.
- Developed and updated approximately 4 courses and respective course materials.
- Guided and Supported students in their development, providing career-coaching.
- Developed synchronous learning experiences, including student fairs, were delivered speeches to over 1000 students.
Manager, Learning and Development
Vivo Telecommunications
04.2011 - 12.2011
- Assessed training needs by consulting with internal and external stakeholders and vendors
- Developed engaging training content using varied methodologies (videos, animation, digital document repository, self-directed learning, instructor-led, etc.)
- Performed train-the-trainer workshops, training sessions, and coached my team of 6 trainers
- Developed training materials using educational theory and best practices related to classroom and online learning, including video training.
Senior Learning and Development Specialist
TIM Telecommunications
02.2003 - 01.2009
- Assessed training needs in over 100 projects.
- Developed engaging training content using varied methodologies (videos, digital document repository, self-directed learning, instructor-led, etc.).
- Trained sales team of approximately 900 sales-professionals in south region of country.
- Tracked, developed, and measured learning success of all trained modules and departments.
- Managed monthly training budget.
- Performed and designed both Technical and Behavioral training.
Education
MBA - Business Management
UNINTER
06.2016
Bachelor's - Business Administration
UNINTER
12.2007
Diploma - Sales and Marketing
Douglas College
New Westminster05.2018
Certificate - Project Management Level 1
Udemy
09.2021
Certificate - Instructional Design
LinkedIn
01.2021
Skills
- Strong interpersonal and communication skills
- Excellent in-person and virtual facilitation and presentation skills
- Microsoft Office Suite (Excel, Teams, PowerPoint, Word, SharePoint, Outlook, OneNote, Planner, To-Do)
- Instructional design skills across multiple platforms, including Premiere Pro, Storyline 360, and Rise 360
- Fluent in Portuguese and English, basic in Spanish
- Experienced in LMS Management, including selection, implementation, and monitoring (reporting)
- Strong team player and natural leader, with self-discipline and motivation to work independently as well as part of a team
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
Learning and Development Training Consultant
Government of Alberta
05.2023 - Current
Training Specialist
Microserve Computer Services
10.2021 - 05.2023
Learning and Development Manager
BC Care Providers Association
03.2021 - 10.2021
College Business Instructor
ILAC International College
05.2018 - 07.2023
Branch Manager
Easyfinancial Services
02.2018 - 07.2020
College Instructor
FACEAR College
06.2015 - 12.2017
Manager, Learning and Development
Vivo Telecommunications
04.2011 - 12.2011
Senior Learning and Development Specialist
TIM Telecommunications
02.2003 - 01.2009
MBA - Business Management
UNINTER
Bachelor's - Business Administration
UNINTER
Diploma - Sales and Marketing
Douglas College
Certificate - Project Management Level 1
Udemy
Certificate - Instructional Design
LinkedIn
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