Guilherme Richard de Souza
Naramata,Canada
Summary
With a proven track record at HardRockCafé and other esteemed venues, I excel in roles requiring exceptional service and operational management. Skilled in both bartending and sales, my leadership significantly enhances customer satisfaction and operational efficiency. My adeptness at event organization and team coordination showcases my dynamic ability to elevate any hospitality setting.
Overview
15
15
years of professional experience
Work History
Server, Bartender and Concierge
Naramata Inn
Naramata, Canada
09.2024 - Current
- This was my first and only experience so far in the country; they closed for the winter.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Waiter and Floor Supervisor
HardRockCafé
Stockholm, Sweden
10.2022 - 07.2023
- During my studies in Sweden, I worked at HRC.
Operation Manager
Torvehallerne Food Court
Copenhagen, Denmark
12.2020 - 12.2021
- I was responsible for the entire operation, opening and closing.
Server
HardRockCafé
Copenhagen, Denmark
12.2018 - 10.2020
- I worked at HRC during my studies in Copenhagen.
Sales and Operations Manager
Ripley's Believe It Or Not
Copenhagen, Denmark
02.2019 - 03.2020
- Sales Representative and also took care of opening/closing the venue
Sales and Operations Manager
Guinness World Records
Copenhagen, Denmark
02.2019 - 03.2020
- Sales Representative and daily operations
Bartender, Waiter and Cashier
Nolan's Irish Pub
Nice, France
02.2018 - 08.2018
- Gained valuable international work experience through an internship in Nice, France.
Bartender and Cashier
Richard Mully's Basement Bar
London, United Kingdom
10.2017 - 12.2017
- Participated in Erasmus Exchange program at UCL London period
Waiter and Cashier
Botaniq
Copenhagen, Denmark
10.2015 - 02.2016
- Daily operations
International Airport VIP Lounge
Inframerica S.A
Brasilia, Brazil
02.2014 - 08.2014
- Receptionist during the Brazilian World Cup, 2014.
Organizer, Mobility Coordinator
Pub Crawl
Rome, Italy
12.2009 - 06.2010
- Organizing events and escorting groups throughout the city.
Education
Bachelor of Arts - Peace And Conflict Studies
Malmo University
Malmo, Sweden08-2023
Latin American Studies - Major in Spanish
Stockholm University
Stockholm, Sweden09-2022
Service, Hospitality and Tourism -
Copenhagen Business Academy
Copenhagen, Denmark09-2020
Public Health -
University College of London
London, UK12.2017
Bachelor of Science - Global Nutrition And Health
Copenhagen Metropolitan University
Copenhagen08-2014
Bachelor of Science - Economic Sciences
University of Brasilia
Brasilia06-2014
Skills
- Server
- Bartender
- Concierge
- Operation Manager
- Sales and Operations Manager
- Cashier
Languages
- Portuguese, Native
- Spanish, Second native
- Italian, Advanced
- English, Advanced
Timeline
Server, Bartender and Concierge
Naramata Inn
09.2024 - Current
Waiter and Floor Supervisor
HardRockCafé
10.2022 - 07.2023
Operation Manager
Torvehallerne Food Court
12.2020 - 12.2021
Sales and Operations Manager
Ripley's Believe It Or Not
02.2019 - 03.2020
Sales and Operations Manager
Guinness World Records
02.2019 - 03.2020
Server
HardRockCafé
12.2018 - 10.2020
Bartender, Waiter and Cashier
Nolan's Irish Pub
02.2018 - 08.2018
Bartender and Cashier
Richard Mully's Basement Bar
10.2017 - 12.2017
Waiter and Cashier
Botaniq
10.2015 - 02.2016
International Airport VIP Lounge
Inframerica S.A
02.2014 - 08.2014
Organizer, Mobility Coordinator
Pub Crawl
12.2009 - 06.2010
Bachelor of Arts - Peace And Conflict Studies
Malmo University
Latin American Studies - Major in Spanish
Stockholm University
Service, Hospitality and Tourism -
Copenhagen Business Academy
Public Health -
University College of London
Bachelor of Science - Global Nutrition And Health
Copenhagen Metropolitan University
Bachelor of Science - Economic Sciences
University of Brasilia
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