Spearheaded research, development and implementation of new products to attract customers including exploring and integrating recipes from Chinese websites and YouTube to suit local tastes
Directed branch's marketing initiatives including developing promotional content, planning events and coordinating collaborative activities with restaurants and university clubs to enhance brand awareness
Conducted market research, collecting data on competitors' products and business strategies while developing customer profiles for diverse regions to determine preferences and implement customizations to recipes
Analyzed product sales and calculated revenue percentages to compare and examine differences between seasonal and year-long product sales
Directed new product marketing initiatives, assessing suppliers' strengths and weaknesses to secure competitive pricing for raw ingredients
Directed team by allocating tasks and delivering coaching to enhance customer service skills while leading training activities to ensure successful integration of new employees
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Business Analyst Intern
SparkLease
07.2023 - 12.2023
Gained hands-on experience as Business Analyst by completing weekly assignments and shadowing industry professionals
Managed company's data, exploring internal systems to analyze customer account data and generate informed insights aligned with business objectives
Spearheaded various data projects, applying data manipulation, quantitative modelling and dashboard development skills to extract information, construct data models and visualize complex datasets into actionable outcomes
Coordinated with business partners and corporate mentors on weekly basis to report on project statuses and internship progress, communicating key updates and learning milestones
Led collection and documentation of business requirements for sales and operational activities dashboards; leveraged analytical skills to identify trends and opportunities, enhancing decision-making processes for leaders
Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
Education
Master of Marketing -
Schulich School of Business
Toronto, ON
08.2025
Honours Bachelor of Arts - Financial & Business Economics
York University
Toronto, ON
12.2023
Bachelor of Engineering - Mechanical Design Manufacturing & Automation
Huazhong University of Science & Technology
Wuhan,China
06.2019
Skills
Technical Proficiencies SQL, SAS, MS Excel, MS Power BI, AutoCAD & SolidWorks
Professional Skills Financial Management & Analysis, Market Research, Data Analysis, Modelling & Visualization, Engineering Design Principles, Business Management & Analysis, Trend Forecasting, Risk Mitigation, Product Research & Development, Marketing Strategies & Project Management
Qualitative Abilities Critical Thinking, Decision Making, Teamwork & Communication
Customer service, Customer relationships
Certification
Work Placement Education Program: Post-Pandemic International Market Entry Strategies Certificate | KPMG & York University (2023)
Professional Experience Program: Future of Finance with Scotiabank Certificate | Scotiabank & York University's Asian Business & Management Program (2022)
Languages
Fluent in English & Mandarin
Timeline
Branch Manager
Hey Sugar
08.2023 - 02.2024
Business Analyst Intern
SparkLease
07.2023 - 12.2023
Master of Marketing -
Schulich School of Business
Honours Bachelor of Arts - Financial & Business Economics
York University
Bachelor of Engineering - Mechanical Design Manufacturing & Automation