Summary
Overview
Work History
Education
Skills
Timeline
Generic

Guida Da Silva

Toronto,ON

Summary

Experienced Branch Head 2 with a successful history of leading and motivating staff members. Knowledgeable skilled in recruiting, interviewing and training volunteers and pages within a library system. Excellent communication and organizational skills. Natural leader and driven to the success of the team to provide excellent customer service and experiences.

Overview

15
15
years of professional experience

Work History

Branch Head 2- Leading to Reading

Toronto Public Library
08.2013 - Current
  • Provide exceptional customer service by addressing patron concerns promptly and effectively.
  • Led team in the implementation of virtual sessions
  • Led team in the implementation of online scheduling of volunteer interviews
  • Led team to the implementation of virtual volunteer interviews
  • Developed and led team in the creation and implementation of online and digital educational resources, content, and training materials for the volunteers.
  • Oversaw budget management, ensuring responsible spending while maximizing available funds for programs and materials.
  • Facilitated professional development opportunities for staff members to enhance skills and knowledge in the field of public service.
  • Coordinated special events such as volunteer/tutor conference to foster engagement within the volunteer community.
  • Conducted regular performance evaluations for staff members, providing constructive feedback on areas of improvement.
  • Created a robust volunteer service that enhanced library services while offering valuable work experience for participants.
  • Ensured compliance with all applicable laws, policies, and procedures related to the operation of a public institution.
  • Promoted digital literacy through training sessions on using electronic resources such as databases or ebooks.
  • Provided training to new staff

Services Specialist

Toronto Public Library
05.2009 - 07.2013
  • Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
  • Delivered high quality children's programs.
  • Maintained an up-to-date collection by regularly evaluating materials based on relevance, age, and condition.
  • Trained new children's staff, sharing best practices and ensuring consistent service standards across the department.
  • Executed tasks within time and budget constraints.
  • Positively engaged with customers and maintained professional appearance.

Education

Master's of Library And Information Science -

Western University
London, ON

Skills

  • Team Leadership
  • Interviewing and Training
  • Operation of Services
  • Customer Service
  • Staff Supervision and Development
  • Program and Service Delivery
  • Verbal/Written Communication

Timeline

Branch Head 2- Leading to Reading

Toronto Public Library
08.2013 - Current

Services Specialist

Toronto Public Library
05.2009 - 07.2013

Master's of Library And Information Science -

Western University

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Guida Da Silva