GUERCANDE-ALISSON KADJI
TORONTO,ONTARIO
Summary
Resourceful Customer Support Representative known for high productivity and efficient task completion. Skilled in conflict resolution, time management, and customer relationship management. Excel at communication, empathy, and active listening, ensuring positive experiences for all customers. Committed to resolving issues with speed and accuracy to maintain trust and loyalty and a friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Support Representative
Foundever
12.2023 - 08.2024
- Installation and configuration of the tax software via remote session
- Diagnosing and resolving software bugs
- Create an exception for the background windows
- Help with procedural documentation
- Assist customers in locating the tax forms they require in the software
- Keep a record of customer complaints
- Handling software refund
- Developed strong relationships with customers by providing helpful advice and support.
- Provided technical support to customers via phone and email.
- Advised customers on how best to use products or services offered by the company.
- Responded promptly to complaints or requests from customers.
- Handled escalated customer service issues with professionalism and empathy.
- Conducted follow-up calls to ensure customer satisfaction.
- Developed relationships with customers through friendly interactions.
- Resolved customer inquiries in a timely manner.
- Collaborated with other departments to resolve customer issues quickly.
- Troubleshot customer issues using remote access software tools.
- Maintained positive working relationship with fellow staff and management.
Customer Service Support Agent
Concentrix
10.2023 - 12.2023
- Taking inbound calls in a professional manner
- Proper HIPPA verification
- Salesforce Training
- Handling diabetes patients
- Troubleshooting their PDM
- Provided positive customer support training experience upon project completion.
- Initiated outbound calls to follow up on unresolved cases.
- Developed positive relationships with customers through courteous communication.
- Responded to customer inquiries via phone, email and chat.
- Updated customer information within database systems as needed.
- Monitored customer feedback to identify areas needing improvement in products or services offered.
- Resolved customer complaints in a timely manner.
- Maintained up-to-date knowledge of product features and services offered by the company.
- Provided detailed explanations of product features and benefits.
Education
Ontario College Diploma in Office Administration – Executive Secretary - Business Administration
College Boreal
01.2022
General Arts And Science Program – Certificate - Art And Science
College Boreal
01.2020
Skills
- Time management
- Hardware diagnostics
- Project management
- Active listening
- Adaptability
- Complaint handling
- Data management
- Software troubleshooting
- Customer service excellence
- Adaptability and flexibility
- Call management
- Hardware installation
- Quality assurance
- Computer diagnostics
- Tracking and documentation
- System maintenance
- Call center operations
Certification
Microsoft Office Specialist in Excel and Word, 2016
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Customer Support Representative
Foundever
12.2023 - 08.2024
Customer Service Support Agent
Concentrix
10.2023 - 12.2023
Ontario College Diploma in Office Administration – Executive Secretary - Business Administration
College Boreal
General Arts And Science Program – Certificate - Art And Science
College Boreal
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