Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Swapna Guduru

Swapna Guduru

Brampton,ON

Summary

Dynamic Front of House Manager at Oberois Hotels and Groups, recognized for enhancing guest satisfaction through exceptional communication and leadership. Proven ability to resolve complaints effectively while fostering a collaborative team environment. Skilled in resource management and motivated to drive productivity, ensuring a seamless dining experience for all guests.

Overview

15
15
years of professional experience

Work History

Front of House Manager

Oberois Hotels and Groups
03.2008 - 12.2016
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.

House Keeping Floor Supervisor

Amar Vilas Resort and Hotels
04.2002 - 07.2008
  • Strong sense of motivation with well defined organizational, co-ordination and leadership skills
  • · Guest service oriented with exceptional oral communication and interpersonal skills
  • · Strong team worker who engages effectively with staff and management in coaching and motivating the team to maintain guest services standards

Education

High School Diploma -

Oberio Shcool of Learning And Business Development
Delhi, India
06-2008

High School Diploma -

Indo American Hotel Management Academy India
Vizag Inida
07-1999

Skills

    Strong sense of motivation with well defined organizational, co-ordination and leadership skills

    Guest service oriented with exceptional oral communication and interpersonal skills

    Strong team worker who engages effectively with staff and management in coaching and motivating the team to maintain guest services standards

    Demonstrated experience in managing personnel and resources based on productivity requirements

    Decisive, reliable, organized, patient, and focused on spearheading new tasks

    Flexible and creative when problem solving and looking for solutions to challenging situations

Languages

French

Timeline

Front of House Manager

Oberois Hotels and Groups
03.2008 - 12.2016

House Keeping Floor Supervisor

Amar Vilas Resort and Hotels
04.2002 - 07.2008

High School Diploma -

Oberio Shcool of Learning And Business Development

High School Diploma -

Indo American Hotel Management Academy India

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Swapna Guduru