Guanwei Mai
San Francisco
Summary
Dynamic professional with extensive experience as a Front Desk Receptionist at SW Hotel, excelling in customer service and front desk operations. Proven ability to manage scheduling and appointments efficiently while demonstrating cultural awareness and dependability. Adept at enhancing team collaboration and resolving client concerns effectively, ensuring a positive experience for all.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
SW Hotel
06.2022 - 12.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to relevant personnel, facilitating timely communication.
- Calculated billings and posted charges to room accounts, confirming accuracy with guests at checkout.
- Maintained files and records with effective filing systems, ensuring organization and quick access for staff.
Community Ambassador
San Francisco Civic Engagement & Immigrant Affairs
03.2022 - 05.2022
- Connected unhoused individuals to shelters, legal resources, and educational programs to address immediate needs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Collaborated with senior case managers to coordinate team development activities and trainings, enhancing team skills and cohesion.
- Listened to customers, resolved concerns promptly, and escalated major issues to supervisor for further action.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA08.2025
Skills
- Front desk operations
- Customer service
- Scheduling appointments
- Appointment booking systems
- Time management
- Software proficiency
- Patient assessment
- Dependable and Responsible
- cultural awareness
Languages
- Chinese (Cantonese)
- Chinese (Mandarin)
Timeline
Front Desk Receptionist
SW Hotel
06.2022 - 12.2022
Community Ambassador
San Francisco Civic Engagement & Immigrant Affairs
03.2022 - 05.2022
Bachelor of Arts - Psychology
San Francisco State University