Guaddalupe Garcia

Cotton On Group

11.2013 - 03.2025

Led daily operations, ensuring efficient store workflow and superior customer service.
Developed and implemented merchandising strategies to enhance product visibility and drive sales.
Trained and mentored staff, fostering a collaborative team environment focused on performance improvement.
Managed inventory levels, optimizing stock management processes to minimize shrinkage and maximize profitability.
Analyzed sales trends, adjusting promotional activities to align with customer preferences and seasonal demands.
Established performance metrics for staff, regularly evaluating progress to encourage accountability and growth.
Collaborated with regional managers to execute company initiatives, aligning local goals with corporate objectives.
Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty within the community.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.