Guaddalupe Garcia
San Diego
Summary
Dynamic Store Manager with a proven track record at Cotton On Group, excelling in customer service, operational management, and team leadership. Demonstrated success in driving profitability through strategic merchandising, effective inventory control, and achievement of sales targets. Skilled in training and mentoring teams to foster a collaborative, high-performance culture focused on delivering exceptional customer experiences. Known for strong problem-solving abilities and strategic planning to enhance store efficiency and maintain top-tier visual merchandising standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Cotton On Group
11.2013 - 03.2025
- Led daily operations, ensuring efficient store workflow and superior customer service.
- Developed and implemented merchandising strategies to enhance product visibility and drive sales.
- Trained and mentored staff, fostering a collaborative team environment focused on performance improvement.
- Managed inventory levels, optimizing stock management processes to minimize shrinkage and maximize profitability.
- Analyzed sales trends, adjusting promotional activities to align with customer preferences and seasonal demands.
- Established performance metrics for staff, regularly evaluating progress to encourage accountability and growth.
- Collaborated with regional managers to execute company initiatives, aligning local goals with corporate objectives.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty within the community.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
San Diego High School
San Diego, CANo Degree - Phlebotomy
Phlebotomy Training Specialist
National City, CA12-2025
Skills
- Customer service
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Problem-solving
- Customer relations
- Multitasking and organization
- Accurate cash handling
- Work Planning and Prioritization
- Relationship building and management
- Strategic thinker
- Operations
- Team development
- Retail sales techniques
- Product merchandising
- Payroll management
- Bank and safe deposits
- Sales analysis
- Performance reviews
- Maximizing profitability
Accomplishments
- Supervised team of 8-20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved store numbers which led to succeeding store goals.
- Resolved product issue through consumer testing.
- Reduced labor costs 40% by revamping schedule.
- Uncovered and eliminated security issues, reducing shrinkage.
Certification
- Workplace violence prevention CA, CottonOn Group - completion date August 2024
- California Sexual Harassment and Abusive Conduct Prevention For Supervisors, Cotton On Group - Completion date August 2024
- 10 year certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Cotton On Group
11.2013 - 03.2025
High School Diploma -
San Diego High School
No Degree - Phlebotomy
Phlebotomy Training Specialist